No Desktop Notifications for Outlook Web (OWA)

antgiant 26 Reputation points
2021-10-27T20:55:30.067+00:00

I'm using Microsoft Edge - Version 95.0.1020.30 (Official build) (64-bit) to access OWA and cannot get it to turn on Desktop Notifications. The on off button shows up but clicking it does absolutely nothing. How can I turn it on? I have actually checked with two different accounts in different Tenants and had the same result in both.

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,078 questions
Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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Accepted answer
  1. Yuki Sun-MSFT 40,646 Reputation points
    2021-10-28T07:52:39.893+00:00

    Hi @antgiant ,

    I'm using Microsoft Edge - Version 95.0.1020.30 (Official build) (64-bit) to access OWA and cannot get it to turn on Desktop Notifications.

    I just tried checking on my end using an Exchange Online account in the same version of Edge, and can reproduce what you enountered:
    144481-edge-version.png

    144474-1.gif

    144432-2.gif

    Then I tested using different browsers like Google Chrome to eliminate whether it is a browser specific issue, and noticed that the issue pesists there.

    I've also tried manually adding https://outlook.office.com:443 into the allow notification list of the Edge settings, but still it didn't make any difference:

    144501-3.png

    But when tesing using an outlook.com personal account which also has this option, the toggle can be clicked to turn this on or off successfully:
    144407-4.png

    So based on these test results, seems that it's not a issue with Microsoft Edge, but more likely to be related to the Exchange online side.

    By the way, may I know if you have tried turning on desktop notifications in OWA previously? If so, do you have any impression about when was it?

    1 person found this answer helpful.

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