NMI_Hardware_Failure (WinDbg log included)

Mark Eggan 1 Reputation point
2021-10-28T21:11:42.283+00:00

hey all! been having NMI_Hardware_Failure messages on my Acer Nitro 5 laptop literally a week after manufactures warranty expired! Upgrade to Windows 11 (fresh clean install, all drivers are up to date, BIOS is current...)

Any ideas deciphering this would be very helpful

BUGCHECK_CODE: 80

BUGCHECK_P1: 4f4454

BUGCHECK_P2: b0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

PROCESS_NAME: System

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

FAILURE_BUCKET_ID: 0x80_4F4454_GenuineIntel_NOERRREC_IMAGE_GenuineIntel.sys

FAILURE_ID_HASH: {d5ef3836-2107-b7ec-b4d4-4d2ae9fc0e02}

Followup: MachineOwner

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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3 answers

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  1. Limitless Technology 39,351 Reputation points
    2021-10-29T11:34:57.537+00:00

    Hello @MarkEggan,

    Seems too much of a coincidence to be exactly a faulty hardware. In this case since GenuineIntel.sys is to blame, I would be looking in Latest chipset drivers from manufacturer, BIOS versions, etc.. bear in mind that there may be really frequent updates when a new OS version launches to paliate some bug discoveries from the hardware manufacturers.

    On the other hand, I would suggest to check on your BIOS setting for any kind of performance plans or overclocking (I have seen already such errors with dynamic plans that change voltage/frequency on demand). I would try to (first save your BIOS settings) set the BIOS defaults, and disable any kind of dynamic performance or battery saving settings.

    Otherwise, I may be recommended to open a question to the manufacturer forums since you may not be the only affected user.

    Hope this helps with your query,

    --If the reply is helpful, please Upvote and Accept as answer--

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  2. Mark Eggan 1 Reputation point
    2021-10-29T17:55:13.537+00:00

    Thank you - I do have an open topic on Acer's site. Everything else above you mentioned had been attempted. I appreciate your help and will certainly post my results here for any others that might be experiencing the same issue

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  3. Docs 15,141 Reputation points
    2021-10-29T18:14:43.487+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.windowsq.com/t/bsod-posting-instructions.17/
    https://www.windowsq.com/resources/v2-log-collector.8/

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    Please remember to vote and to mark the replies as answers if they help.

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