Excel crashes dragging data on the virtual desktop

Felix He 1 Reputation point
2021-11-12T01:13:15.653+00:00

Our company promotes Citrix virtual desktop. The resource configuration of the virtual desktop is 8 Vcpus, 8 GB memory, the operating system is Win10 Professional edition, and the version of Office is Office standard 2019. The problem is that after opening the Excel file, select a certain cell and drag it, Select multiple cells, move the mouse to the edge of the selected area, click, move the content of the selected area to the new area. Not autofill, similar to cut and copy. After the Excel waits for a period of time, it hangs up and restarts. After the restart, the operation of dragging cells in the file is complete. The problem occurred in a specific Excel file, which can be dragged normally on a PC, but only on a virtual desktop. We also wonder if the environment of the system has something to do with it.

According to the system event log, there is an excel error message. At present, we do not know the exact cause of the fault and how to improve it.

Here is the error log:

Version=1

EventType=APPCRASH

EventTime=132807589743731019

ReportType=2

Consent=1

UploadTime=132807589746543488

ReportStatus=268435464

ReportIdentifier=d4***019

IntegratorReportIdentifier=72af***b09

Wow64Host=34404

OriginalFilename=Excel.exe

AppSessionGuid=0000***d3d701

TargetAppId=W:0006f7b82f8338c901a423eab2a72a3ea53200000000!0000b2cb1a5989***859d420!EXCEL.EXE

TargetAppVer=2021//10//04:22:34:34!32e7d8d!EXCEL.EXE

BootId=4294967295

TargetAsId=179740

UserImpactVector=269484304

BlocksUploaded=1

BytesUploaded=1197677

IsFatal=4294967295

EtwNonCollectReason=4

Response.BucketId=3c53c4***dd14

Response.BucketTable=4

Response.LegacyBucketId=1924624133246999828

Response.type=4

Response.CabId=2276815444552577691

Response.CabGuid=21b79***6fadf29b

Sig[0].Name=应用程序名

Sig[0].Value=EXCEL.EXE

Sig[1].Name=应用程序版本

Sig[1].Value=16.0.10379.20043

Sig[2].Name=应用程序时间戳

Sig[2].Value=615b817a

Sig[3].Name=故障模块名称

Sig[3].Value=EXCEL.EXE

Sig[4].Name=故障模块版本

Sig[4].Value=16.0.10379.20043

Sig[5].Name=故障模块时间戳

Sig[5].Value=615b817a

Sig[6].Name=异常代码

Sig[6].Value=c0000005

Sig[7].Name=异常偏移

Sig[7].Value=0000000001ffd9ec

DynamicSig[1].Name=OS 版本

DynamicSig[1].Value=10.0.18363.2.0.0.256.48

DynamicSig[2].Name=区域设置 ID

DynamicSig[2].Value=2052

UI[2]=C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE

LoadedModule[0]=C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll

LoadedModule[5]=C:\Windows\System32\ole32.dll

LoadedModule[6]=C:\Windows\System32\combase.dll

LoadedModule[7]=C:\Windows\System32\ucrtbase.dll

LoadedModule[8]=C:\Windows\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[10]=C:\Program Files\Microsoft Office\Root\Office16\AppVIsvSubsystems64.dll

LoadedModule[11]=C:\Windows\System32\advapi32.dll

LoadedModule[12]=C:\Windows\System32\msvcrt.dll

LoadedModule[13]=C:\Windows\System32\sechost.dll

LoadedModule[14]=C:\Windows\System32\GDI32.dll

LoadedModule[15]=C:\Windows\System32\win32u.dll

LoadedModule[16]=C:\Windows\System32\gdi32full.dll

LoadedModule[17]=C:\Windows\System32\msvcp_win.dll

LoadedModule[18]=C:\Windows\System32\USER32.dll

LoadedModule[19]=C:\Windows\System32\SHELL32.dll

LoadedModule[20]=C:\Windows\System32\cfgmgr32.dll

LoadedModule[21]=C:\Windows\System32\shcore.dll

LoadedModule[22]=C:\Program Files\Microsoft Office\Root\Office16\c2r64.dll

LoadedModule[23]=C:\Windows\System32\windows.storage.dll

LoadedModule[24]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[25]=C:\Windows\System32\profapi.dll

LoadedModule[26]=C:\Windows\System32\powrprof.dll

LoadedModule[27]=C:\Windows\SYSTEM32\VCRUNTIME140.dll

LoadedModule[28]=C:\Windows\SYSTEM32\MSVCP140.dll

LoadedModule[29]=C:\Windows\System32\UMPDC.dll

LoadedModule[30]=C:\Windows\System32\shlwapi.dll

LoadedModule[31]=C:\Windows\System32\kernel.appcore.dll

LoadedModule[32]=C:\Windows\System32\cryptsp.dll

LoadedModule[33]=C:\Windows\SYSTEM32\USERENV.dll

LoadedModule[34]=C:\Windows\System32\IMM32.DLL

LoadedModule[35]=C:\Program Files\Citrix\System32\MfApHook64.dll

LoadedModule[36]=C:\Program Files\Citrix\IcaService\FullScreenHook64.dll

LoadedModule[37]=C:\Program Files\Citrix\ICAService\ShellHook64.dll

LoadedModule[38]=C:\Program Files\Citrix\IcaService\SCardHook64.dll

LoadedModule[39]=C:\Program Files\Citrix\ICAService\cxinjime64.dll

LoadedModule[40]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll

LoadedModule[41]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso30win32client.dll

LoadedModule[42]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll

LoadedModule[43]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.778_none_17b1aa466d9fc986\gdiplus.dll

LoadedModule[44]=C:\Windows\SYSTEM32\dwmapi.dll

LoadedModule[45]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso50win32client.dll

LoadedModule[46]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso98win32client.dll

LoadedModule[47]=C:\Windows\SYSTEM32\WTSAPI32.dll

LoadedModule[48]=C:\Program Files\Common Files\Microsoft Shared\Office16\mso.dll

LoadedModule[49]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[50]=C:\Windows\SYSTEM32\msi.dll

LoadedModule[51]=C:\Windows\System32\bcrypt.dll

LoadedModule[52]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.778_none_e6c6b761130d4fb8\Comctl32.dll

LoadedModule[53]=C:\Windows\SYSTEM32\srpapi.dll

LoadedModule[54]=C:\Windows\System32\CRYPT32.dll

LoadedModule[55]=C:\Windows\System32\MSASN1.dll

LoadedModule[56]=C:\Windows\SYSTEM32\d2d1.dll

LoadedModule[57]=C:\Windows\system32\uxtheme.dll

LoadedModule[58]=C:\Windows\System32\MSCTF.dll

LoadedModule[59]=C:\Windows\SYSTEM32\WINSTA.dll

LoadedModule[60]=C:\Windows\SYSTEM32\dxgi.dll

LoadedModule[61]=C:\Windows\SYSTEM32\dxcore.dll

LoadedModule[62]=C:\Windows\SYSTEM32\d3d11.dll

LoadedModule[63]=C:\Windows\SYSTEM32\d3d10warp.dll

LoadedModule[64]=C:\Windows\System32\clbcatq.dll

LoadedModule[65]=C:\Windows\system32\msimtf.dll

LoadedModule[66]=C:\Windows\SYSTEM32\ntmarta.dll

LoadedModule[67]=C:\Windows\SYSTEM32\Secur32.dll

LoadedModule[68]=C:\Windows\SYSTEM32\SSPICLI.DLL

LoadedModule[69]=C:\Windows\SYSTEM32\mscoree.dll

LoadedModule[70]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[71]=C:\Windows\SYSTEM32\DWrite.dll

LoadedModule[72]=C:\Windows\System32\netprofm.dll

LoadedModule[73]=C:\Windows\System32\Windows.Security.Authentication.Web.Core.dll

LoadedModule[74]=C:\Windows\SYSTEM32\wintypes.dll

LoadedModule[75]=C:\Windows\System32\npmproxy.dll

LoadedModule[76]=C:\Windows\SYSTEM32\CRYPTBASE.DLL

LoadedModule[77]=C:\Windows\System32\Normaliz.dll

LoadedModule[78]=C:\Windows\SYSTEM32\WINHTTP.dll

LoadedModule[79]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

LoadedModule[80]=C:\Windows\System32\NSI.dll

LoadedModule[81]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[82]=C:\Windows\SYSTEM32\dhcpcsvc.DLL

LoadedModule[83]=C:\Windows\System32\WS2_32.dll

LoadedModule[84]=C:\Windows\SYSTEM32\urlmon.dll

LoadedModule[85]=C:\Windows\SYSTEM32\iertutil.dll

LoadedModule[86]=C:\Windows\SYSTEM32\WININET.dll

LoadedModule[87]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[88]=C:\Windows\system32\mswsock.dll

LoadedModule[89]=C:\Windows\SYSTEM32\webio.dll

LoadedModule[90]=C:\Windows\SYSTEM32\WINNSI.DLL

LoadedModule[91]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[92]=C:\Windows\System32\rasadhlp.dll

LoadedModule[93]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[94]=C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\RICHED20.DLL

LoadedModule[95]=C:\Windows\system32\schannel.DLL

LoadedModule[96]=C:\Windows\SYSTEM32\sppc.dll

LoadedModule[97]=C:\Program Files\Microsoft Office\Root\Office16\oart.dll

LoadedModule[98]=C:\Windows\SYSTEM32\mskeyprotect.dll

LoadedModule[99]=C:\Windows\SYSTEM32\ncrypt.dll

LoadedModule[100]=C:\Windows\SYSTEM32\NTASN1.dll

LoadedModule[101]=C:\Windows\system32\ncryptsslp.dll

LoadedModule[102]=C:\Windows\System32\twinapi.appcore.dll

LoadedModule[103]=C:\Windows\System32\RMCLIENT.dll

LoadedModule[104]=C:\Windows\system32\twinapi.dll

LoadedModule[105]=C:\Windows\system32\rsaenh.dll

LoadedModule[106]=C:\Program Files\Microsoft Office\Root\Office16\chart.dll

LoadedModule[107]=C:\Windows\SYSTEM32\webservices.dll

LoadedModule[108]=C:\Windows\SYSTEM32\DPAPI.DLL

LoadedModule[109]=C:\Program Files\Common Files\Microsoft Shared\Office16\ADAL.DLL

LoadedModule[110]=C:\Windows\SYSTEM32\XmlLite.dll

LoadedModule[111]=C:\Windows\SYSTEM32\SLWGA.dll

LoadedModule[112]=C:\Windows\System32\cryptnet.dll

LoadedModule[113]=C:\Windows\SYSTEM32\Cabinet.dll

LoadedModule[114]=C:\Program Files\Microsoft Office\Root\OFFICE16\ADDINS\TCSCCONV.DLL

LoadedModule[115]=C:\Windows\SYSTEM32\sxs.dll

LoadedModule[116]=C:\Windows\System32\msxml6.dll

LoadedModule[117]=C:\Program Files\Microsoft Office\Root\Office16\OSFSHARED.DLL

LoadedModule[118]=C:\Windows\System32\WLDAP32.dll

LoadedModule[119]=C:\Windows\SYSTEM32\NETAPI32.dll

LoadedModule[120]=C:\Windows\SYSTEM32\LOGONCLI.DLL

LoadedModule[121]=C:\Windows\SYSTEM32\netutils.dll

LoadedModule[122]=C:\Windows\SYSTEM32\DSPARSE.dll

LoadedModule[123]=C:\Windows\system32\kerberos.DLL

LoadedModule[124]=C:\Windows\SYSTEM32\cryptdll.dll

LoadedModule[125]=C:\Program Files\Microsoft Office\Root\Office16\MSOHEV.DLL

LoadedModule[126]=C:\Windows\System32\TextInputFramework.dll

LoadedModule[127]=C:\Windows\System32\CoreUIComponents.dll

LoadedModule[128]=C:\Windows\System32\CoreMessaging.dll

LoadedModule[129]=C:\Windows\system32\NetworkExplorer.dll

LoadedModule[130]=C:\Windows\system32\PROPSYS.dll

LoadedModule[131]=C:\Windows\SYSTEM32\MPR.dll

LoadedModule[132]=C:\Program Files\Common Files\Citrix\System32\PicaProvider.dll

LoadedModule[133]=C:\Windows\SYSTEM32\WINSPOOL.DRV

LoadedModule[134]=C:\Windows\System32\drprov.dll

LoadedModule[135]=C:\Windows\System32\ntlanman.dll

LoadedModule[136]=C:\Windows\System32\davclnt.dll

LoadedModule[137]=C:\Windows\System32\DAVHLPR.dll

LoadedModule[138]=C:\Windows\SYSTEM32\cscapi.dll

LoadedModule[139]=C:\Windows\System32\srvcli.dll

LoadedModule[140]=C:\Windows\System32\wkscli.dll

LoadedModule[141]=C:\Windows\system32\SFC.DLL

LoadedModule[142]=C:\Windows\SYSTEM32\sfc_os.DLL

LoadedModule[143]=C:\Program Files\Common Files\Microsoft Shared\OFFICE16\Csi.dll

LoadedModule[144]=C:\Windows\System32\OneCoreCommonProxyStub.dll

LoadedModule[145]=C:\Windows\System32\vaultcli.dll

LoadedModule[146]=C:\Windows\System32\aadWamExtension.dll

LoadedModule[147]=C:\Program Files\Common Files\Microsoft Shared\OFFICE16\ACEOLEDB.DLL

LoadedModule[148]=C:\Program Files\Common Files\System\Ole DB\oledb32.dll

LoadedModule[149]=C:\Windows\SYSTEM32\MSDART.DLL

LoadedModule[150]=C:\Program Files\Common Files\Microsoft Shared\Office16\ACECORE.DLL

LoadedModule[151]=C:\Program Files\Common Files\Microsoft Shared\Office16\2052\ACEWSTR.DLL

LoadedModule[152]=C:\Program Files\Common Files\Microsoft Shared\Office16\ACEES.DLL

LoadedModule[153]=C:\Program Files\Common Files\Microsoft Shared\Office16\VBAJET32.DLL

LoadedModule[154]=C:\Windows\SYSTEM32\MSVCR100.dll

LoadedModule[155]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.778_none_2a29d4a64667eb69\Comctl32.dll

LoadedModule[156]=C:\Program Files\Common Files\Microsoft Shared\Office16\expsrv.dll

LoadedModule[157]=C:\Windows\System32\coml2.dll

LoadedModule[158]=C:\Windows\system32\mlang.dll

LoadedModule[159]=C:\Windows\SYSTEM32\hlink.dll

LoadedModule[160]=C:\Windows\System32\cscobj.dll

LoadedModule[161]=C:\Windows\system32\dataexchange.dll

LoadedModule[162]=C:\Windows\system32\dcomp.dll

LoadedModule[163]=C:\Program Files\Microsoft Office\Root\Office16\gfx.dll

LoadedModule[164]=C:\Windows\SYSTEM32\MSIMG32.dll

LoadedModule[165]=C:\Windows\system32\directmanipulation.dll

LoadedModule[166]=C:\Windows\SYSTEM32\d3d10_1.dll

LoadedModule[167]=C:\Windows\SYSTEM32\d3d10_1core.dll

LoadedModule[168]=C:\Windows\System32\Windows.Web.dll

LoadedModule[169]=C:\Windows\SYSTEM32\usp10.dll

LoadedModule[170]=C:\Windows\System32\Windows.Globalization.dll

LoadedModule[171]=C:\Windows\System32\Bcp47Langs.dll

LoadedModule[172]=C:\Windows\System32\bcp47mrm.dll

LoadedModule[173]=C:\Windows\SYSTEM32\globinputhost.dll

LoadedModule[174]=C:\Program Files\Common Files\Microsoft Shared\Office16\MSPTLS.DLL

LoadedModule[175]=C:\Windows\SYSTEM32\WindowsCodecs.dll

LoadedModule[176]=C:\Windows\SYSTEM32\policymanager.dll

LoadedModule[177]=C:\Windows\SYSTEM32\msvcp110_win.dll

LoadedModule[178]=C:\Windows\System32\dfscli.dll

LoadedModule[179]=C:\Windows\SYSTEM32\LINKINFO.dll

LoadedModule[180]=C:\Windows\system32\explorerframe.dll

LoadedModule[181]=C:\Windows\SYSTEM32\DSREG.DLL

LoadedModule[182]=C:\Windows\system32\msctfuimanager.dll

LoadedModule[183]=C:\Windows\system32\DUI70.dll

LoadedModule[184]=C:\Windows\system32\DUser.dll

LoadedModule[185]=C:\Windows\SYSTEM32\UIAutomationCore.dll

LoadedModule[186]=C:\Windows\System32\UIAnimation.dll

LoadedModule[187]=C:\Windows\System32\oleacc.dll

LoadedModule[188]=C:\Program Files\Microsoft Office\Root\Office16\MSOSTYLE.DLL

LoadedModule[189]=C:\Program Files\Microsoft Office\Root\Office16\ClientTelemetry.dll

LoadedModule[190]=C:\Windows\System32\Windows.Networking.Connectivity.dll

LoadedModule[191]=C:\Windows\System32\WINTRUST.dll

LoadedModule[192]=C:\Windows\SYSTEM32\edputil.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

State[1].Key=TpToken

State[1].Value=3.f6e85ace68933cbafcde71f65f0b5258.01d7dba8518e170d.meta={account,eaus2watcab01.blob.core.windows.net};meta={cabguid,21b***df29b};meta={cabpathutc,11//7//2021};meta={cabrequesttype,0};meta={ibucket,1924624133246999828};meta={ieventtype,140};meta={reportid,72af9***35b7bb09}

State[2].Key=TpTokenExp

State[2].Value=132816229999974157

State[3].Key=TpWatsonBucketId

State[3].Value=3c53c4368ef9ca661ab5a373bc54dd14

State[4].Key=TpWatsonLegacyBucketId

State[4].Value=1924624133246999828

State[5].Key=TpWatsonBucketTable

State[5].Value=4

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=18363

OsInfo[3].Key=ubr

OsInfo[3].Value=778

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=2052

OsInfo[7].Key=geoid

OsInfo[7].Value=45

OsInfo[8].Key=sku

OsInfo[8].Value=48

OsInfo[9].Key=domain

OsInfo[9].Value=1

OsInfo[10].Key=prodsuite

OsInfo[10].Value=256

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=1

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=376058

OsInfo[15].Key=osinsty

OsInfo[15].Value=2

OsInfo[16].Key=iever

OsInfo[16].Value=11.778.18362.0-11.0.185

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=8192

OsInfo[19].Key=svolsz

OsInfo[19].Value=79

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=190318

OsInfo[22].Key=bldtm

OsInfo[22].Value=1202

OsInfo[23].Key=bldbrch

OsInfo[23].Value=19h1_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.18362.778.amd64fre.19h1_release.190318-1202

OsInfo[30].Key=buildflightid

OsInfo[31].Key=edition

OsInfo[31].Value=Professional

OsInfo[32].Key=ring

OsInfo[32].Value=Retail

OsInfo[33].Key=expid

OsInfo[34].Key=containerid

OsInfo[35].Key=containertype

OsInfo[36].Key=edu

OsInfo[36].Value=0

File[0].CabName={CBDF14B0-29B7-4E8F-AC22-544F91C4F57A} - OProcSessId.dat

File[0].Path={CBDF14B0-29B7-4E8F-AC22-544F91C4F57A} - OProcSessId.dat

File[0].Flags=26017795

File[0].Type=5

File[0].Original.Path=\?\C:\Users\test4\AppData\Local\Temp{CBDF14B0-29B7-4E8F-AC22-544F91C4F57A} - OProcSessId.dat

File[1].CabName=WERInternalMetadata.xml

File[1].Path=WER1625.tmp.WERInternalMetadata.xml

File[1].Flags=851971

File[1].Type=5

File[1].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1625.tmp.WERInternalMetadata.xml

File[2].CabName=WERInternalRequest.xml

File[2].Path=WER1655.tmp.xml

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File[2].Type=5

File[2].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1655.tmp.xml

File[3].CabName=memory.csv

File[3].Path=WER16A2.tmp.csv

File[3].Flags=851971

File[3].Type=5

File[3].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16A2.tmp.csv

File[4].CabName=sysinfo.txt

File[4].Path=WER16E1.tmp.txt

File[4].Flags=851971

File[4].Type=5

File[4].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16E1.tmp.txt

File[5].CabName=AppCompat.txt

File[5].Path=WER3F5A.tmp.appcompat.txt

File[5].Flags=17629187

File[5].Type=5

File[5].Original.Path=\?\C:\Users\test4\AppData\Local\Temp\WER3F5A.tmp.appcompat.txt

File[6].CabName=minidump.mdmp

File[6].Path=WER42A7.tmp.mdmp

File[6].Flags=2949123

File[6].Type=2

File[6].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER42A7.tmp.mdmp

File[7].CabName=WERDataCollectionStatus.txt

File[7].Path=WER4D85.tmp.WERDataCollectionStatus.txt

File[7].Flags=851971

File[7].Type=5

File[7].Original.Path=\?\C:\Users\test4\AppData\Local\Temp\WER4D85.tmp.WERDataCollectionStatus.txt

File[8].CabName=Report.zip

File[8].Path=Report.zip

File[8].Flags=65536

File[8].Type=11

File[8].Original.Path=\?\\Yh1912\文件夹重定向$\test4\My Documents\Report.zip

FriendlyEventName=已停止工作

ConsentKey=APPCRASH

AppName=Microsoft Excel

AppPath=C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE

ApplicationIdentity=00000000000000000000000000000000

MetadataHash=1766533627

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,358 questions
Office Management
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
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1 answer

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  1. Viki Ji_MSFT 4,411 Reputation points
    2021-11-12T09:43:13.86+00:00

    Hi @Felix He ,
    Welcome to Q&A forum!

    Considering that only a specific Excel file have this issue, I would suggest that you try the follwoing steps to check this issue.

    1. Go to File>Options>Advanced to check "Disable hardware graphics acceleration" option under Display group.
    2. Does the file contain many complicated formulas? Please go to File>Options>Formulas to change the Workbook Calculation to Manual.
    3. Are any macros enabled in this file? If so, please temporarily disable them to check this issue.
    4. What is the extension of the file? Please save it to other format, such as .xls.
    5. Where did you save the file? Please change the location for a check.

    If none of the above works, pelase try to copy the worksheets in the file to a new Excel workbook. For the detailed steps, pelase refer to: Move or copy worksheets or worksheet data.

    Hope the information if helpful to you. Any updates, pelase let me know.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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