Error When Setting Teams Voice Auto Attendant Business Hours To 3rd Shift

Alex Giovannetti 1 Reputation point
2021-11-14T14:41:27.47+00:00

We receive an error when setting Teams voice auto attendant business hours to 3rd shift.

When the business hours are set to 11:30 PM to 8:30 AM we receive the following error:

"The start time of range can't be later than the end time."

Is there a workaround?
Could this be updated to allow overnight business hours?

Thank you for your time.

149098-image.png

Tags:
@Sheila Lakhani
@Deivid Araujo

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  1. Deivid Araujo 151 Reputation points Microsoft Employee
    2021-11-14T14:58:50.367+00:00

    Hey @Alex Giovannetti

    It is defined by day so, if you select from PM (afternoon/night) to AM (overnight/morning), the message will show up (as the definition of the time is incorrect).
    You must set from AM (overnight/morning)to PM (afternoon/night) as this is the natural cycle of a day.

    NOTE - The only condition where Teams will allow you to define PM before AM is when you need to select the 00:00 or the "24:00" after 11:59 (check my conclusion and you will understand).

    In this case, I am guessing you want to set it from 11:30 PM (Sunday) until 8:30 AM (Monday). The overnight hour needs to be set on Monday.

    Example, If you need to set the whole Sunday you must need to set from 12 AM (00:00) overnight until 12 PM (night) (so it will cover the 24 hours of the Sunday including the overnight).

    Conclusion.
    If my guess above is correct, you have to set this:
    On Sunday, Set from 11:30 PM until 12 AM.
    On Monday, Set from 12 AM until 8:30 AM.

    I hope it helps to understand the set of the time on Teams.