Apply artifacts feature is currently unavailable

Victor Cristea 1 Reputation point
2021-11-16T13:26:17.087+00:00

Trying to create a custom image from a clean Windows 10 Pron N VM in DevTestLab (preparation with Generalize sysprep)

149794-20211116152149.png

Applying Artifacts is triggered in order to install Sysprep on VM. Here I get the "Installing" state hanging forever.

149795-20211116151853.png

Did anyone encounter such issues?

Azure DevTest Labs
Azure DevTest Labs
An Azure service that is used for provisioning development and test environments.
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Azure VMware Solution
Azure VMware Solution
An Azure service that runs native VMware workloads on Azure.
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  1. Praveen Prabhakaran 546 Reputation points Microsoft Employee
    2021-11-17T08:03:23.437+00:00

    @Victor Cristea ,

    as per the screenshot, I am assuming that your VM agent is down. Artifacts works with azure VM agent if the agent is down it generally goes into this state.

    Did you manage to check the agent status? also VM agent goes down for multiple reason we may need to check the agent logs to understand why. Support team will be able to check and help on this. I would recommend you to open a azure support case.

    If you don't have the ability to open a technical support ticket, please let me know so that I can help you on this.

    Regards,
    Praveen P