Open Registry Editor Go to [Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] Find "{855e31d2-9031-46e1...} and Remove the Entry.

Uninstall Microsoft Visual C++ 2015-2019

EQ Qian 1

David Lowndes 4,711 Reputation points

2021-11-21T10:17:38.917+00:00

See if this MS troubleshooter tool helps.
Tianyu Sun-MSFT 27,356 Reputation points Microsoft Vendor

2021-11-22T11:54:14.88+00:00

Hi @EQ Qian , so can you find the VC_redist.x64.exe file under this C:\ProgramData\Package Cache\{855e31d2-9031-46e1-…} directory which the error message prompted? If it doesn’t exist, can you find it in any other subfolders of this C:\ProgramData\Package Cache directory? If you can find it, please try to double-click it and run it then choose Uninstall.
EQ Qian 1 Reputation point

2021-11-22T17:03:11.953+00:00

Hi, I could not find that cached filed and looked through the subfolders and did not find anything named that. What other methods can I try to resolve this issue? Thanks for your time.
EQ Qian 1 Reputation point

2021-11-22T17:08:11.49+00:00

I tried using the troubleshooter and tried to uninstall the application that was giving me a difficult time, but it did not resolve the issue. I am still running into the same issue in the screenshot I sent in this ticket. Are there any other possible methods I could try to resolve this issue?
David Lowndes 4,711 Reputation points

2021-11-22T17:13:00.187+00:00
Do nothing - if it's not causing a problem, leave it be.

Clean machine OS installation.
EQ Qian 1 Reputation point

2021-11-22T17:20:55.607+00:00

It is causing a problem because I can't install a new version of it without removing the old version. I need the new version for applications, but when I'm installing the application, it says it cannot find this file and it recommends me to install it. When I try to install the latest version off of the Microsoft website, it tells me that an existing one already exists, but it actually doesn't exist. I've been trying to troubleshoot it, but with no luck, I still can't uninstall it. By clean machine OS installation, do you mean a factory reset? Thanks for your time.
David Lowndes 4,711 Reputation points

2021-11-22T17:51:26.99+00:00

Sadly, yes - clean OS installation, or factory reset if that's all that's available to you.
The troubleshooter has fixed uninstall issues for me a couple of times when I've needed it.
I usually do all development work in a VM, so starting afresh isn't quite such a catastrophic event.
You could try trawling the registry for references to that Guid and zap them all - as a last ditched attempt before starting from scratch!
RLWA32 40,571 Reputation points

2021-11-22T18:40:40.627+00:00

There is also a tool available from the windows SDK. See msizap-exe. Before using it I strongly suggest a complete system backup.
Tianyu Sun-MSFT 27,356 Reputation points Microsoft Vendor

2021-11-23T09:35:36.623+00:00

Does this folder( C:\ProgramData\Package Cache\{855…} ) include some other files? I’m not sure whether the cache is still registered(stored) in Registry of Windows OS. You can find the entry here Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{855…} or here Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{855…}, and perhaps you need to clean it. I’m not sure if deleting it works, you can make a backup and then have a try. And I suggest you ask this question on Windows Community as well.

1 answer

Petrus 【KIM】 456 Reputation points

2021-11-23T04:40:24.8+00:00
Open Registry Editor

Go to [Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]

Find "{855e31d2-9031-46e1...} and Remove the Entry.
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