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Hi,
I am trying to setup MDM to be able to enroll my iPhone to my test 365 tenant. But in the company portal on my iPhone I don't have the option to begin enrollment.
MDM is configured and able to azure ad join my Windows computer. User is licensed with 365 Business Premium.
What I have done is created a regular Apple ID and configured a MDM Push Certificate which is Active.
That's it. Thought that would just be it but looks like I have missed something.
My plan is to not use Business Manager/DEP since this is my test/dev tenant. Just would like the option to enroll it manually from company portal.
I also tried setting up a enrollment profile if that was needed but still no option to enroll device.
Any ideas what I have missed?
Thanks
@Freppys Thanks for posting in our Q&A. From your description, did you mean that you want to enroll iOS device with BYOD enrollment method? If there is anything misunderstanding, please correct me.
To clarify this issue, we appreciate your help to collect some information:
1.Please make sure we allow the iOS enrollment.
2.Please make sure the number of enrolled device is not more than the device limit number.
3.Apple iOS is 13.0 and later
4.Refer to the following video to enroll the iOS device.
https://learn.microsoft.com/en-us/mem/intune/user-help/enroll-your-device-in-intune-ios
If there is anything update, feel free to let us know.
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@Lu Dai-MSFT - Thanks for your reply.
It is iOS 15 and I have read it. Still can't enroll.
@Freppys Thanks for your update.
From question description, I know that you set up an enrollment profile. Please delete the enrollment profile and then try to enroll the iOS device again.
If it still fails, please click on Troubleshooting + support > select your user account and check if there is any Enrollment failures message.
Hi,
I deleted the enrollment type profile but still no option on company portal app to enroll it.
Since I don't even have the option to enroll it I don't have any enrollment failures.
Hmm strange
@Freppys I agree with you. It is strange. Because of there is no error message, there is no helpful idea. Given this situation, it is suggested to create an online support ticket to check more background information and get the root cause. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Hope it will help.
Thanks.
I have created a case with Microsoft.
I will update this case once I have a resolution :)
@Freppys OK. Thanks for your kindness in advance. Hope everything goes well with you.