Now able to open Word document from Teams Client/Web. Using Office 2019 suite.

Sunny Har 1

I am not able to open word documents that are posted on Ms Teams. It When choose open via Word application, a prompt screen asking me if I want to open in safe mode. After selecting Yes or No, nothing happens.
If I choose open app via browser, it can display the document. Using Sharepoint, opening the document via web is working.

Emily Hua-MSFT 27,526 Reputation points

2021-11-24T09:03:50.427+00:00

Hi @Sunny Har ,

> It When choose open via Word application, a prompt screen asking me if I want to open in safe mode.

If you download this file to local, could you open this document normally via Word desktop client?

> I choose open app via browser, it can display the document. Using Sharepoint, opening the document via web is working.

Under this case, please click "Open in Desktop App" on Word online again for a test.
![152136-capture75.jpg][1]

Besides, I want to confirm whether this issue occurs with other Office Apps files, such as Excel workbooks.
Sunny Har 1 Reputation point

2021-11-25T08:20:12.88+00:00
Hi Emily,

When download the attachments (Word, Excel, PPT) into the pc, I can open and edit them as usual. When opening any of these documents from MS Teams app or MS Team web or Sharepoint using Desktop App, the Office App tends to load for awhile then nothing being displayed. It's either prompted with opening in safe mode (regardless yes or no, after loading awhile then nothing happens).

Earlier before opening this support case, I tried reinstalling Office 2019 and it worked for few days. Then I encounter this issue once again.

Regards,
Sunny Har
Michael Boehmer 1 Reputation point

2022-05-22T21:45:18.133+00:00

Same here - When choose open via Word application, a prompt screen asking me if I want to open in safe mode.or not.
No matter what I choose, it looks like it's going to open word (a partial word screen opens and then nothing.

I've deleted and reinstalled office pro 2019 again to no avail. Excel, Publisher, access and Note all open fine - just not word.

2 answers

Emily Hua-MSFT 27,526 Reputation points

2021-11-29T09:47:04.35+00:00

Hi @Sunny Har ,

Could you use OneDrive client to snyc your files?

If yes, I suggest you go to Word, click File > Account > User Information, check whether there is the OneDrive connect service.
If not, please add your OneDrive services first.
And then please go to Open > OneDrive service.

Locate your file, and open it for a test from Word app.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment
Sunny Har 1 Reputation point

2021-11-29T10:25:01.203+00:00

Hi @Emily Hua-MSFT ,

I've tried installing the OneDrive desktop app and sync the files to the cloud. Using desktop Word app and open a document from OneDrive, it will either prompt for Safe mode or auto closes after seeing the Word App loading banner.
Please sign in to rate this answer.
Sunny Har 1 Reputation point

2021-12-06T09:07:46.787+00:00

Hi Emily,

The provided solution does not work. It's inconvenient not able to open online documents on Office Desktop app. I have to download the file, open it locally and upload the document back. I've tried reinstalling the Office and it works for couple of days, then back to same situation.

On the other computer, I can do editing from Office Desktop app on my online files on Sharepoint. Can you expedite this as I don't see there's any SLA to attend this support ticktet.
Sign in to comment