Remote desktop (rdp) laggy

jpro1001 16 Reputation points
2020-08-10T23:41:57.79+00:00

Any one know how I can figure out why my RDP session is laggy? For example, for the past month or so after seaming installing windows updates, scrolling, typing and dragging has a 1-2 second lag every 10-20 seconds. It's quite annoying as I am making typing mistakes etc. Any ideas how to diagnosis this issue? There doesn't seem to be high cpu, memory usage , disk issues or network issues. I can remote into other machines on the same network just fine without this issue. I've tried tuning the rdp client graphics settings to no avail. I don't even know what performance counter to add to monitor this type of thing... Any help would be greatly appreciated!

rdp server: Microsoft Windows [Version 10.0.18362.959]
rdp client: Microsoft Windows [Version 10.0.18363.959]
Also, I'm connecting thru my works rdp gateway, if that makes a difference.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,618 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,244 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,676 Reputation points Microsoft Vendor
    2020-08-11T02:26:19.033+00:00

    Hi,

    May I know if you remote the rdp server via WIFI?

    Please try to install the latest release KB4559004 (18362.997) on rdp server and see if the issue could be resolved.

    July 21, 2020—KB4559004 (OS Builds 18362.997 and 18363.997) Preview
    https://support.microsoft.com/en-us/help/4559004

    Thanks,
    Eleven