failed update

Question

This has been going on forever and a day. I can't fix it and I even disabled my anti-virus temporarily thinking that it might have been stopping it. Still no luck.

I click to restart, the update tries but then says it can't and it backs all the changes off then it goes ahead and reboots. The update screen shows this:

Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80070003)

2021-11 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB5007253)

I am at my wits end!

How can this be fixed?

system information:

Device name DESKTOP-IMU4TVE
Processor Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz 2.21 GHz
Installed RAM 12.0 GB
Device ID C770F5CC-5D95-4B25-BBF2-DCD7392E1908
Product ID 00325-95876-97087-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Edition Windows 10 Home
Version 20H2
Installed on ‎3/‎27/‎2021
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0

Answer 1

Hello @Velda Miller

The error could be related Component Store Corruption. The recommended first step is to open and admin cmd and run:

dism /online /cleanup-image /restorehealth

Then run: SFC /scannow

Reboot machine and try a new scan.

If problem persists I suggested you review and look for error in CBS log files located in C:\Windows\Logs\CBS

Regards,

Juan Sobrado

==========================================================

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 2

Please post image of the scannow and restorehealth commands with results.

If there is any difficulty posting images please use share links: one drive, drop box, or google drive

Please then perform these steps and if there is any failure continue with the CBS log files.

1) Download to the desktop Windows 10 iso 21H2:
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

2) Uninstall any of these non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

3) Place the computer in clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html

4) Perform an in place upgrade repair while in clean boot:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

5) For any failures run setupdiag > post a share link into this thread using one drive, drop box, or google drive
https://learn.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
.
.
.
.
.

Answer 3

Hi @Velda Miller

I would first suggest you try getting the updates manually and see you can install them.
You can get the updates by KB (KB5007253) number from the below link
https://www.catalog.update.microsoft.com/Home.aspx

You can also temporarily disable all your antivirus and try installing the updates.

If this manual update fails you then try using the SFC & DISM command to check for any corrupted registries and try the update installation again.

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

If the scan yield no result then try the Inplace update which will surely sort this issue out.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-an-in-place-upgrade-with-windows-10/7f0b236e-3c6c-4913-9691-c4baa2a6190a

-------------

--If the reply is helpful, please Upvote and Accept it as an answer--

Answer 4

Try Windows update troubleshooter