Black screen when logging into Citrix with FSLogix profile container for any user

AdamTaylor-5585 96 Reputation points
2021-11-30T21:11:59.493+00:00

Hi

I have implemented FSLogix (2.9.7979.62170) for our Citrix testing environment but when any user logs in they get a black screen for around 60 seconds then is very unresponsive and the start menu doesn't work.

I've change the location of the VHD to local and its the same result. It's attaching the VHD's fine just the profile doesn't seem to work once logged in. If I disable the Profile container then the login works fine. I've deleted the entire user folder containing the VHD's and also tried with a new test user and get the same result every time.

I've tried looking through the logs but can't see anything of use. Am I missing something?

The server is running Windows Server 2016 with the latest patches.

Thanks

FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
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  1. AdamTaylor-5585 96 Reputation points
    2021-12-02T03:05:56.537+00:00

    Ok looks like I managed to resolve this myself.

    I still had a GPO associated that had the Citrix Profile Management enabled (Administrative Templates\Citrix Components\Profile Management). Once I removed that policy my FSLogix profile now works as expected and had an instant performance improvement.

    The tutorial I watched on how to setup FSLogix didn't mention about disabling the old Citrix profile management (probably a new setup). I left the components installed just disabled the policy that turned it on.

    Hope this helps someone else with setting up FSLogix

    This was the guide I followed which was pretty good to be fair https://www.youtube.com/watch?v=ZNbV82Z1PnE

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