install visio 2016 MVL on PC with O365 apps for enterprise Click 2 Run subscription (Office 16 Click-to-Run Extensibility Component error)

Jurgen Verhelst 326 Reputation points
2021-11-30T20:44:05.55+00:00

SITUATION
Laptop with worldwide corporate O365 apps via subscription
We need to install Visio std 2016 that was bought via MVL (MAK) via local account

PROBLEM
Setup did not allow the 32bit being installed because 0365AfE was 64bit
153815-32bitvisio.png
So downloaded 64bit version of Visio 2016 and tried that... same error unable to install visio 64 bit version as ther is a 64 version of Office 365 click to run version
Any idea?

153830-image-562.png

Not allowed to mix Subscription and MVL MAK one the same PC?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,012 questions
Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
248 questions
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  1. Emily Hua-MSFT 27,546 Reputation points
    2021-12-01T06:23:05.677+00:00

    Hi @Jurgen Verhelst

    The two main things that determine whether Office and Visio can be installed together on the same computer are the version of the product and the installation technology used to install the product.

    The Microsoft 365 Apps' version number is 16.0, and use Click-to-Run installation technology.
    The Visio 2016 which uses MAK has the same version number of 16.0, but uses Windows Installer (MSI) technology.
    For more detailed information, please refer to "Supported scenarios for installing different versions of Office, Project, and Visio on the same computer".
    153984-capture90.jpg

    To intsall them with the same architecture (32 bit or 64 bit) on a same computer, it's recommended to checkout this article "Use the Office Deployment Tool to install volume licensed versions of Project 2016 and Visio 2016".
    Please note, MAK keys that you use for Windows Installer (MSI) installations of Visio won't work with the Office Deployment Tool.
    You need to get a different MAK key from the Volume Licensing Service Center (VLSC) and use the key listed under "C2R-P for use with the Office Deployment Tool".

    If you have any further issues, please feel free to post back.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  2. Jurgen Verhelst 326 Reputation points
    2021-12-01T11:18:23.727+00:00

    Hey @Emily Hua-MSFT

    thanks for the explanation

    I tried that, O365 C2R is 32 bit so I tried Visio 2016 via OCT and special C2R MAK key

    154115-image-563b.jpg

    In the log it states:
    ChannelCompute::GetErrorMessageBodyParam {"MachineId": "86e9c128bf8fbe4b855f30db46e1912b", "SessionID": "9ced5bee-6b3c-4df3-b75e-95f7ba77431e", "GeoID": 21, "Ver": "16.0.10380.20037", "C2RClientVer": "16.0.14527.20144", "ContextData": "Blocking apps: [Microsoft Office Professional Plus 2019 - zh-cn, Microsoft Office Professional Plus 2019 - nl-nl, Microsoft Office Professional Plus 2019 - fr-fr.proof, Microsoft Office Professional Plus 2019 - en-us, Microsoft Office Professional Plus 2019 - de-de.proof, ]"}
    "ContextData": "{\"message\":\"Showing PreReq Failure Dialog\",\"Header\":\"We can't install\",\"Body\":\"To install this product, first uninstall the following product(s) and try again.\n\n\tMicrosoft Office Professional Plus 2019 - zh-cn\n\tMicrosoft Office Professional Plus 2019 - nl-nl\n\tMicrosoft Office Professional Plus 2019 - fr-fr.proof\n\tMicrosoft Office Professional Plus 2019 - en-us\n\tMicrosoft Office Professional Plus 2019 - de-de.proof\n\t\n\n\",\"URL\":\"https://officeredir.microsoft.com/r/rlidOfficeWebHelp?p1=OCSAC2RClickToRun&ver=16&clid=1033&helpid=%22191-CHANNEL_COMPUTE-mismatched_channel_external%22&app=webview\"}"}

    The XML I used was:

    <Configuration ID="00e5a0f2-a95c-4655-adfc-8cc3c386de87">  
  <Add OfficeClientEdition="32" Channel="Current" SourcePath="\\xxx\xxxRepository$\Custom\Microsoft\Visio\2016\xxC2RMVL" AllowCdnFallback="TRUE">  
    <Product ID="VisioStdXVolume" PIDKEY="NQY3P-C2R-MVL-MAK-KEY">  
      <Language ID="en-us" />  
      <Language ID="nl-nl" />  
      <ExcludeApp ID="Groove" />  
    </Product>  
  </Add>  
  <Property Name="SharedComputerLicensing" Value="0" />  
  <Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />  
  <Property Name="DeviceBasedLicensing" Value="0" />  
  <Property Name="SCLCacheOverride" Value="0" />  
  <Property Name="AUTOACTIVATE" Value="1" />  
  <Updates Enabled="TRUE" />  
  <RemoveMSI>  
    <IgnoreProduct ID="PrjPro" />  
    <IgnoreProduct ID="PrjStd" />  
  </RemoveMSI>  
  <AppSettings>  
    <Setup Name="Company" Value="xxx" />  
  </AppSettings>  
  <Display Level="None" AcceptEULA="TRUE" />  
</Configuration>