Graph api not returning user profile photo

Bilal Imdad 6

We are using following endpoint to user profile photo
https://graph.microsoft.com/v1.0/users/{userprincipalname}/photo/$value
we are getting following response
Response: {\r\n "errorCode": "ImageNotFound",\r\n "message": "Exception of type 'Microsoft.Fast.Profile.Core.Exception.ImageNotFoundException' was thrown.",\r\n "target": null,\r\n "details": null,\r\n "innerError": null,\r\n "instanceAnnotations": []\r\n}

Yash karray 0 Reputation points

2023-07-31T05:20:42.5433333+00:00

Hi, I'm getting the same error, please help.

2 answers

CarlZhao-MSFT 37,216 Reputation points

2021-12-08T01:54:27.567+00:00

Hi @Bilal Imdad

This is because your user has not yet added a photo, please add a photo for your user before obtaining it. You need to find the user in Azure AD and edit his profile.

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Bilal Imdad 6 Reputation points

2021-12-08T06:46:01.003+00:00

Hi @CarlZhao-MSFT
User has photo on user profile. Some user that have photo are getting successfully but on some profiles we are getting this error.

CarlZhao-MSFT 37,216 Reputation points

2021-12-08T07:23:56.063+00:00

Hi @Bilal Imdad
Is this issue just for some users?

Bilal Imdad 6 Reputation points

2021-12-08T07:26:44.67+00:00

yes some users are returning profile photos and some are not returning while they have on their AD Profile.

CarlZhao-MSFT 37,216 Reputation points

2021-12-08T07:34:56.797+00:00

I need to confirm with you that the user's photo is not the default photo of Azure AD, right?

CarlZhao-MSFT 37,216 Reputation points

2021-12-08T07:38:42.057+00:00

@Bilal Imdad The photos are uploaded by the users themselves and not the default ones in Azure AD, right?

Bilal Imdad 6 Reputation points

2021-12-08T07:57:11.077+00:00

yes. like following user has photo on AD account but when we fetch from graph api we get this

Bilal Imdad 6 Reputation points

2021-12-08T07:58:50.707+00:00

and we are getting this when we hit graph api
155911-image.png

CarlZhao-MSFT 37,216 Reputation points

2021-12-08T08:09:26.683+00:00

@Bilal Imdad Try change userPrincipalName to user id .

Bilal Imdad 6 Reputation points

2021-12-08T09:29:39.553+00:00

yes uploaded by users themselves

Bilal Imdad 6 Reputation points

2021-12-08T10:26:57.02+00:00

Actually we only have userprincipalName as records are synced through scim.

CarlZhao-MSFT 37,216 Reputation points

2021-12-09T08:30:11.603+00:00

Hi @Bilal Imdad

I'm not sure if this is an id issue, but we use this method to troubleshoot:

You can first call https://graph.microsoft.com/v1.0/users/{userprincipalname} to get the user id, and then try to use the user id to get the user profile photo https://graph.microsoft.com/v1.0/users/{user id}/photo/$value.
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Preeti Teotia 96 Reputation points Microsoft Employee

2023-04-06T15:41:18.1166667+00:00

If profile pic is not uploaded, it should return picture of initials, but it's not returning. It's just returning error "image not found". Please help to understand, how for some users it is returning initials and for others returning error "image not found".
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