Domain users unable to login to microsoft office, admin accounts can

Andrew 1 Reputation point
2021-12-07T20:42:37.65+00:00

Hello,

I am having an issue where a workstation on my workgroups domain does not allow users to log in to their Microsoft account to validate their Office 365 licenses. The administrator account on the computer can log in just fine to Office however.

When logging into a users account, the pop-up to type in the email address of the account associated with the license shows up, but when filled out with a users email/login "name" and the "next" button is clicked the pop-up disappears and the normal next screen to provide a password does not show up. The whole pop-up just closes itself and nothing happens.

These users are able to log in to their accounts on other workstations on the domain, so that eliminates some of the causes.

I have un/re-installed office on the device as well and I am still having the same issue.

Any advice would be much appreciated. Thanks!

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,531 Reputation points
    2021-12-08T06:41:51.497+00:00

    @Andrew

    Do you install the Microsoft 365 Apps with shared computer activation?
    Besides, is there any authentication enabled?

    It is recommended to reassign a license of Microsoft 365 Apps to a user to test this issue.
    Please let users sign in to the portal for a check.
    I would also suggest you refer to "Recommendations on resolving common sign-in issues" to check this issue.

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