Intune company portal enrollment fails after android 12 upgrade on my phone oppo reno 6 5G

Sahu, Nand 51 Reputation points
2021-12-30T12:39:33.667+00:00

Hi Sir/Madam,
I have an android phone called "OPPO reno6 5G" in which I was configured Intune company portal app to access my office email, it was working perfectly fine until I upgraded my phone from android 11 to android 12 by software update feature available in device.

After upgrade to android 12 my outlook mail started crashing so I removed the work profile, uninstalled the intune app, reinstalled it and tried to enroll my office email account but it fails at update device setting. I even reset my phone but still no luck.

I dig more and found below error on log.
It seems app is not getting some required internal permissions. It is not able to validate/check device compliance status as it always says "last checked: January 1,1 12.43 AM"

Please help me how to address this problem.

ERR_ com.microsoft.omadm.client.tasks.TemporaryOMADMClientExecutorTask 18749 01421 Caught exception while updating device policy java.lang.SecurityException: getPackagesForUid: UID 1010274 requires android.permission.INTERACT_ACROSS_USERS_FULL or android.permission.INTERACT_ACROSS_USERS or android.permission.INTERACT_ACROSS_PROFILES to access user .

ERR_ com.microsoft.omadm.client.tasks.TemporaryOMADMClientExecutorTask 18749 01443 Caught exception while running task request (startId = 1000001, TaskType=CheckComplianceAndEnforce [23]) java.lang.SecurityException: getPackagesForUid: UID 1010274 requires android.permission.INTERACT_ACROSS_USERS_FULL or android.permission.INTERACT_ACROSS_USERS or android.permission.INTERACT_ACROSS_PROFILES to access user .

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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Jarvis Sun-MSFT 10,091 Reputation points Microsoft Vendor
    2021-12-31T07:37:28.037+00:00

    -Update on Apr 19th, 2022.

    Hi @Sahu, Nand , the fix is currently dependent on Device OEMs and Google to resolve. Please monitor this blog for further information. https://techcommunity.microsoft.com/t5/intune-customer-success/known-issue-android-devices-lose-access-to-intune-managed/ba-p/3249657

    -----------------------------------------------------------------

    @Sahu, Nand Thanks for posting in our Q&A forum.
    For our issue, I have done some research. To work around the issue, we can try to unlock the phone, open the Device Policy Controller app, and trigger a sync. Once the sync is completed, the device should show as compliant in Intune and access to corporate resources should be restored.

    If the above method doesn't solve our problem, all clues seem to indicate that this is a oppo product-related issue “ColorOS version 12 not compatible”. It's better to create an online support ticket to handle this issue. It's free. Here is the online support link and hope it will be resolved as soon as possible.
    https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support

    If the response is helpful, please click "Accept Answer" and up-vote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.
  2. Abdelbadia KRAIEM 6 Reputation points
    2022-02-02T10:02:31.477+00:00

    Same issue too "OPPO Find X3 Pro", enrollment fails after android 12 upgrade on my phone.
    Has anyone managed to unblock the problem ?

    Regards,
    AK

    1 person found this answer helpful.
    0 comments
  3. Khaled Hussein 1 Reputation point
    2022-01-03T16:57:26.223+00:00

    Same issue here with Oneplus 9 Pro after android 12 update.

  4. Kevin Guery 1 Reputation point
    2022-01-11T13:56:13.03+00:00

    Hello,

    Same issue with Oppo find X3 Lite after android 12 update
    I open case with Microsoft "#‎29177641‎"

    Thank you

  5. June Twain 1 Reputation point
    2022-01-13T10:08:45.713+00:00

    Same issue with Oppo Find X2. Sync button in Company portal app grayed out.

    0 comments