Skype for Business on-premsies contacts

MOD Administrator 11 Reputation points
2020-08-17T23:45:08.17+00:00

Contacts always disappeared for one user, please help, thanks!!!!

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. JimmyYang-MSFT 48,866 Reputation points Microsoft Vendor
    2020-08-18T02:33:27.3+00:00

    Hi!

    Do you mean this user’s contact list is empty, right?

    Can you add one user to the contact with no issue?

    In this case, you can try to follow these steps to see if it can be fixed. Some customers have the same issue and it worked for them.

    *Added the contact back in to Skype for Business
    *removed the contact from the contact list
    *checked Skype for Business contacts in outlook and the contact was gone
    *Added the contact to Skype for Business
    *Checked Skype for Business contacts in outlook and the contacts was there.
    *Logged out Skype for Business and then logged in again