Azure AD domain Service connection issue

Geoffrey Blaser 21 Reputation points
2022-01-12T09:11:32.043+00:00

Hello,

We have issues with our joined devices, they disconnect and reconnect to the Directory domain services from time to time and our users are unable to connect to there network shares using Microsoft synced accounts. The diagnostics do not returns any issue and we cannot figure out where is the problem.

Thanks for your help.

Regards,
Geoffrey Blaser

Microsoft Entra

4 answers

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  1. Geoffrey Blaser 21 Reputation points
    2022-01-12T15:30:17.663+00:00

    Hello,

    There is a new outage... After checking we can now see that there is an issue with the DNS service provided by Azure... Also we have the information that there is an active issue with O365 authentication. We do not know if those issues are linked or not.

    Regards,
    Geoffrey

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  2. vfischer 1 Reputation point
    2022-01-13T06:31:46.907+00:00

    Hello,

    The issue as been confirmed and a fix has been deployed last night by Microsoft.

    Last update (2022-01-13T05:01:42.4097861Z)
    Summary of Impact: Between 10:13 UTC on 12 Jan 2022 and 04:56 UTC on 13 Jan 2021, you were identified as a customer who may have experienced intermittent failures when attempting to perform actions within applications integrated with Azure Active Directory Domain Services.
    Preliminary Root Cause: We identified that the underlying cause was due to a bug in the January updates for Windows Server.
    Mitigation: We developed and deployed a fix to mitigate the issue.
    Next Steps: We will continue to investigate to establish the full root cause and prevent future occurrences.

    Regards,
    V. Fischer

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  3. Stefan Ramic 11 Reputation points
    2022-01-14T08:07:35.167+00:00

    Hello,

    Yesterday everything was fine. Today there is another outage, same issues again.
    Did Microsoft redeployed the January Update? It's really a pain for our customers. At least on-prem I can mitigate the issue but I can't do anything on Azure.

    Regards,
    Stefan

  4. Geoffrey Blaser 21 Reputation points
    2022-01-14T10:58:22.577+00:00

    Hi,

    Here are additional informations about this issue. You will find below the answer from the Microsoft support team.

    *Summary of Impact: Starting as early as 01:00 UTC on 13 Jan 2022, a subset of customers may be experiencing issues, timeouts, or failures for some service management operations for services leveraging Azure Resource Manager. This could also include issues with operations attempted to manage resources or resource groups. This could result in downstream impact to other Azure services that rely on Azure Resource Manager, and we are sending notifications for these downstream services via Azure Service Health.

    Current Status: We have identified issues with backend role instances leveraged by Azure Resource Manager. Currently, we’re rolling back a recent deployment as a mitigation strategy. The rollback is being conducted following our safe deployment practices (SDP) and we expect this to complete for all impacted regions in approximately 9 hours. As the rollback continues to progress, some customers and downstream services will continue to see improvements through to full recovery. The next update will be provided within 4 hours, or as events warrant.
    Please view the latest information about the service issue in Azure service health: Tracking ID TrackingId. You may also download a PDF summary document and root cause for the service issue in Azure Service Health.
    *

    We are waiting for additional information and I will let you know.

    Regards,
    Geoffrey Blaser

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