Seagate Central NAS 4T drive suddenly cannot connect to the network.

Gang 1 Reputation point
2020-08-20T23:23:24.51+00:00

Seagate Central 4T has been working except occasional failures in accessing it which was corrected by unplugging and replugging. However, the PC suddenly could not access it any more in Win Explorer. The error: 0x0870035 network path was not found. I tried troubleshooting steps found online, including TCP/IP set to automatic, and refreshing the network adapters for ethernet and wireless in Device Manager, but none helped. I ran TotalAV, a new installation, a few times and am not sure if that killed something supporting the drive connecting to the network.
PC is a desktop connected to FIOS 5G (1GB) via ethernet, and the drive is on the wireless also on FIOS 5G. Win 10 64 bit. The external drive is accessible via iPhone and iPad, thus th eissue should be in the PC. Please help. Thanks in advance.

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Candy Luo 12,656 Reputation points Microsoft Vendor
    2020-08-21T03:16:01.827+00:00

    Hi ,

    What's the OS version of your windows 10? 1909 or 2004?

    Please enable the SMB 1.0 support by enabling the following Windows features from the Control Panel:

    19323-image.png

    Then check if you could access NAS from Win Explorer.

    --Please Accept as answer if the reply is helpful--

    Best Regards,

    Candy