Opening files in protected view crashes office application

RJames2010 36 Reputation points
2020-08-26T15:23:19.23+00:00

We have had issues where if you open files (for us it was .csv files) in Protected View/Mode in Office 365, the application would hang/crash.

We found a solution at least for Office 365 or M365 Apps.

Build 1908 crashes but when we upgrade to 2002, the issue is resolved.

I put this out here because there's an old post on Technet where others were having the same issue.

https://social.technet.microsoft.com/Forums/en-US/c421c8f3-bd01-41af-8d96-50d357a591a9/opening-files-in-protected-view-crashes-office-application?forum=Office2016ITPro#c421c8f3-bd01-41af-8d96-50d357a591a9

I hope this helps someone else so that they don't have to go through all of the troubleshooting we did.

WB

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