Win11 on HP Spectre crash since Win10 to Win 11 update. KMODE_EXCEPTION_NOT_HANDLED rtux64w10.sys

Question

Win11 on HP Spectre crash since Win10 to Win 11 update. KMODE_EXCEPTION_NOT_HANDLED rtux64w10.sys

Should I try to return to Win10 since I also lost use of my USB Laserjet P10006?

Answer 1

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
https://www.elevenforum.com/t/bsod-posting-instructions.103/

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Answer 2

When I run the V2 log collector I get

& : the term '\resources\main.psi is not recognized ...

What to do?

Answer 3

1) Make sure that extract all is clicked.

2) Uninstall any of these third party non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption

3) If the above two steps don't fix the problem(s) then place the computer into safe mode (shift + restart) > run V2 while in safe mode

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Answer 4

I was able to run the V2Log. Here is what it looked like.

https://1drv.ms/u/s!Am_U9xTypUPYpn0BNS6IqrrXDHOX?e=KnPHqJ

Downloading autorunsc...
Launching elevated script...
Running DirectX diagnostics...
Exporting Application event Log...
Exporting System event log...
Exporting Kernel PnP event log...
Gathering device driver information...
Checking power settings...
Getting hardware information...
Listing installed software...
Listing installed Windows updates...
Finding network information...
Examining hosts file...
Creating Windows license report...
Waiting for dxdiag.exe to finish...
Waiting for msinfo32.exe to finish...
Compressing folder...

Remove-Item : Access to the cloud file is denied
At C:\Users\PtSur\Downloads\V2 log collector 1.11\resources\main.ps1:475 char:3

• Remove-Item -Path $Path -Recurse -Force | Out-Null
• ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
• CategoryInfo : NotSpecified: (:) [Remove-Item], Win32Exception
• FullyQualifiedErrorId : System.ComponentModel.Win32Exception,Microsoft.PowerShell.Commands.RemoveItemCommand

Output location: C:\Users\PtSur\OneDrive\Desktop\BASALT-SPECTRE-(2022-03-24_16-22-56).zip

Answer 5

If you are unable to run the V2 log collector then run the DM log collector:

https://www.elevenforum.com/t/bsod-posting-instructions.103/
https://www.elevenforum.com/resources/v2-log-collector.1/
https://www.elevenforum.com/resources/dm-log-collector.2/

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html#V2
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html#DM

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