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Hello,
I have a Knowledge Base built using follow-ups for a chatbot that has been deployed on multiple channels: Telegram, MS Teams, and WhatsApp.
WhatsApp doesn't support the follow-ups (buttons), so the QNA is not working.
I would create a separate Knowledge Base where I would not use follow-ups, created especially only for WhatsApp.
My question is if I am using the same chatbot can I publish separate QnAs, one for MS Teams and Telegram and one for WhatsApp?
Thank you
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Hello @Liana Zambori
Thanks for reaching out to us. Just want to confirm, you want to keep your WhatsApp chatbot but link the chatbot to a separate KB due to the limitation of WhatsApp, am I correct?
I am checking internally to see if there any good workaround for this limitation.
Regards,
Yutong
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Hello @YutongTie-MSFT , did you find anything useful for the question?