Searches without an answer on a Sharepoint modern communication site

RADU Electra 41

Hello, about the thread:
https://learn.microsoft.com/en-us/answers/questions/812574/searches-without-an-answer-on-a-sharepoint-modern.html?childToView=815150#comment-815150
I have checked all the parameters indicated by Yanli Jiang - MSFT and I discovered they were all set to OK.
But the problem remains: key terms that exist in my list appear on the list of Searches without result, as if someone has searched for them but has not found them in my list.
Can you, please, provide me more help on this issues?
I have also discovered that not all my researches appear in the list of popular results. It seems not all the searches made by users on the site appear in the reports provided by Sharepoint in Search Center.
Can you, please, fix this problems?
Thank you,
Electra Radu

Yi Lu_MSFT 17,456 Reputation points

2022-04-22T01:26:55.61+00:00

I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

3 answers

Yi Lu_MSFT 17,456 Reputation points

2022-04-22T09:52:34.987+00:00

Hi @RADU Electra
I have not reproduced this issue on my server, to do some troubleshooting,

Please check what is the type of the column the key terms belong to? Is it Number column, single text column or something else?

Which search box are you using? Search box in homepage or in list?

Have you waited for enough time to do some search queries after the items are created or modified?

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Yi Lu_MSFT 17,456 Reputation points

2022-04-26T04:16:00.04+00:00

Hi @RADU Electra
I am checking to see if the problem has been resolved. If you have any questions or progress, you can contact me in time.

RADU Electra 41 Reputation points

2022-04-26T07:42:55.453+00:00

Hello,
Thank you for your answer.
I have checked, the type of column: it is single text column.
I am using both the search box in home page and in the list.
And yes, I have waited enough time to do some search queries after the items have been created or modified.
Thanks in advance for your help.

RADU Electra 41 Reputation points

2022-04-27T09:00:19.923+00:00

Hello,
I would like to know if you are continuing the investigations on this subject.
Thank you,
Electra
Sign in to comment
Yi Lu_MSFT 17,456 Reputation points

2022-04-27T09:25:59.123+00:00

Hi @RADU Electra
I noticed that if I create a site column which is not mapped to a managed property, then we could not get the result by search. So you could check that whether theses columns are site columns.
Please sign in to rate this answer.
RADU Electra 41 Reputation points

2022-04-28T10:29:30.193+00:00

Hello,
Thank you for your answer. Can you please tell me how I can create a site column which is not mapped to a managed property?

Thanks in advance for your help,
Electra

RADU Electra 41 Reputation points

2022-04-29T08:16:43.823+00:00

Hello,

I have got an answer from you by email, but the images inside it don't appear, unfortunatelly, so I cannot fully understand your message. I tried to view your answer here, on the thread, but it doesnt appear.
Cand you please post your answer here, on the thread, so I can see the pictures? About the site column which is not mapped to a managed property...

Thanks,
Electra

RADU Electra 41 Reputation points

2022-05-02T11:31:09.06+00:00

Hello,

Can you please post here the information about creating a column which is not mapped to a managed property?
Thank you,
Electra

Yi Lu_MSFT 17,456 Reputation points

2022-05-03T01:52:51.79+00:00

Hi @RADU Electra
Sorry for the delay, I was on a holiday before and I find that the answer I posted was not very accurate, I am currently looking into this issue again and will give you an update as soon as possible.

Yi Lu_MSFT 17,456 Reputation points

2022-05-03T08:12:54.097+00:00

Hi @RADU Electra
If you are using a site column, please make sure this column has been mapped to a managed property. For example, you could use "RefinableString00" to map single line of text column.

(SharePoint Admin Center > More features > search > Manage search schema

Search for the site column name you add:

After complete mapping, you could reindex the site by site settings > search > search and offline avilability > Reindex site and go to list settings > Advanced settings > Reindex list, the process could be a little long, just wait. And when you search for the site column, you need to add the managed property, for example: I search RefinableDecimal09:1 for the site column which is number column type.

RADU Electra 41 Reputation points

2022-05-04T11:02:19.683+00:00

Hello,
I'm trying to implement the solution you gave me.
I would need the name for "RefinableString00" in French, because the parameters of my site are in French.
I would also like to know where I could find this partition: "Search for the site column name you add".

Thanks in advance for your help.

Yi Lu_MSFT 17,456 Reputation points

2022-05-05T05:50:37.78+00:00

You could search for "00", then select the manage property which type is text:

As to "Search for the site column name you add", just click "Add a mapping" I showed in the above screenshot.
Sign in to comment
RADU Electra 41 Reputation points

2022-05-05T07:27:56.81+00:00

Hello,
I have managed to enter into the property:

but it doesnt allow me to add a Mapping (Ajouter une mappage en Francais).

The options for Add a mapping are inactive, I think I would need a higher level of authorization to access them.
What do you think?
Please sign in to rate this answer.
Yi Lu_MSFT 17,456 Reputation points

2022-05-05T09:51:41.567+00:00

Hi @RADU Electra
The scrrenshot you provided could not be viewed on my server, could you check that again please?

What's more, you could try to create a custom managed properties for "Text", here is an article for you:
https://sharepointmaven.com/how-to-create-a-managed-property-in-sharepoint-online/
Sign in to comment