Cannot open the console

Duchemin, Dominique 2,006 Reputation points
2022-05-05T02:05:10.97+00:00

Hello,

I installed several consoles and one is giving me trouble...
198959-dgit-console.png

I check the firewall it looks good.
I reinstall the CM Client and it works also...
I have a role-based administration security role: Full Administrator
The configuration manager console version is 5.2103.1059.3100
198950-2022-05-04-19-03-55-console-version.png
My user account as Remote Activation permissions on the configuration manager server and the SMS Provider computer.
The computer has network connectivity to the SMS Provider computer

  1. How do I identify the SMS Provider Computer? Is it unique?

I checked the SMAdminUI.log in C:\Program Files (x86)\Microsoft Configuration Manager and could not find any error!!!
I am also looking for the SMSProv.log but could not find it!!!

Any idea?

Thanks,
Dom

Microsoft Configuration Manager
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  1. Simon Ren-MSFT 30,501 Reputation points Microsoft Vendor
    2022-05-05T10:30:53.833+00:00

    Hi,

    Thanks for your reply.

    1,How do I identify the SMS Provider Computer?
    Navigate to Administration\Overview\Site Configuration\Sites\Properties\General\SMS Provider Location.

    2,Is it unique?
    No, it's not uniuqe, more than one SMS providers can be installed in the hierarchy. By default, an SMS Provider installs on the site server when you install a central administration site (CAS) or primary site. Multiple SMS Provider can be used in case of requirement of connecting to database using configuration manager console by many administrators at same time.

    3,For the issue console issue, please add full control permission of the Logs folder (C:\Program Files\Microsoft Configuration Manager\Logs) to the users to have a try. Similar thread for your reference:
    ConfigMgr unable to connect to site database
    Unable to connect to the SCCM Console - How to fix issues related with connectivity to the SCCM Console

    199160-smsprovider.png

    Thanks for your time. Have a nice day!

    Best regards,
    Simon

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  2. Duchemin, Dominique 2,006 Reputation points
    2022-05-05T15:43:21.03+00:00

    Hello,

    1.How do I identify the SMS Provider Computer?
    Navigate to Administration\Overview\Site Configuration\Sites\Properties\General\SMS Provider Location.
    VRPSCCMPR01.xxx.xxx.xxx this is the Primary server
    I checked on my console as the new one is not installed yet due to the error...
    199180-2022-05-05-8-36-28-sms-provider.png

    2.Is it unique?
    Multiple SMS Provider can be used in case of requirement of connecting to database using configuration manager console by many administrators at same time.
    I would be interested by multiple SMS Providers as I have almost 100 administrators... How could I add at least one SMS Provider to test?

    3.For the issue console issue, please add full control permission of the Logs folder (C:\Program Files\Microsoft Configuration Manager\Logs) to the users to have a try. Similar thread for your reference:
    ConfigMgr unable to connect to site database

    The Installers have all Full control access these are the T1 accounts...
    199288-2022-05-05-8-38-09-logs-folder-access.png
    Thanks,
    Dom

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  3. Duchemin, Dominique 2,006 Reputation points
    2022-05-06T03:51:11.59+00:00

    Hello,

    Anything to add, change, modify on the Primary Server or Management Servers?
    199390-2022-05-05-19-50-28-dgit-console-1.png
    199427-2022-05-05-19-43-26-dgit-console-2.png
    199451-2022-05-05-19-40-23-dgit-console-2.png

    The Firewall teams have said this is opened...

    The SMSAdminUI.log

    -----------------------------------------------------------------------

    [9, PID:6756][05/04/2022 13:59:00] :Transport error; failed to connect, message: 'The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)'\r\nMicrosoft.ConfigurationManagement.ManagementProvider.SmsConnectionException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)
    at Microsoft.ConfigurationManagement.AdminConsole.SmsSiteConnectionNode.GetConnectionManagerInstance(String connectionManagerInstance)\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
    \r\nSystem.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
    at System.Management.ManagementScope.InitializeGuts(Object o)
    at System.Management.ManagementScope.Initialize()
    at System.Management.ManagementObjectSearcher.Initialize()
    at System.Management.ManagementObjectSearcher.Get()
    at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)\r\n
    [2, PID:6756][05/04/2022 13:59:21] :System.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
    at System.Management.ManagementScope.InitializeGuts(Object o)
    at System.Management.ManagementScope.Initialize()
    at System.Management.ManagementObject.Initialize(Boolean getObject)
    at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
    at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, Boolean traceParameters)\r\n
    [4, PID:6756][05/04/2022 13:59:21] :System.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
    at System.Management.ManagementScope.InitializeGuts(Object o)
    at System.Management.ManagementScope.Initialize()
    at System.Management.ManagementObjectSearcher.Initialize()
    at System.Management.ManagementObjectSearcher.Get()
    at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)\r\n

    ---------------------------------------------------------------------------------------------------------------------------------

    What else to check?

    Thanks,
    Dom

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  4. Simon Ren-MSFT 30,501 Reputation points Microsoft Vendor
    2022-05-06T09:27:47.117+00:00

    Hi,

    Thanks for your reply.

    1,It seems to be a network issue. Please check with the Firewall teams if the required ports like TCP 135, UDP 135 and dynamic TCP port for RPC from console to SMS provider and site server is opened. If possible, we can disable the Firewall to have a try. Refer to the official article: Ports used in Configuration Manager

    199490-ports.png

    2,A similar thread for your reference. The solution here is to dd an entry into the C:\Windows\System32\drivers\etc\Hosts file.
    Console connection error 0x800706BA

    Hope it helps. Have a nice day!

    Best regards,
    Simon

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