Windows 10 Feature Upate 2004 fails : bluebox.log SetupHost: Unable to check for server media. [0x80070003]

UnluckyJelly 21 Reputation points
2020-09-02T14:47:36.233+00:00

We are deploying Windows 10 Feature update 2004, I have done about 600 PCs without issue but on group of about 100 the update is failing. Setupdiag.exe does not find any cause.

One pattern I have noticed, C:\windows\logs\Mosetup\Bluebox.log has multiple times this :

SetupHost: Unable to check for server media. [0x80070003] ( not finding any regarding this error )

here is a full bluebox.log from one of the failed boxs

2020-09-01 11:52:20: BuildInfo: [10.0.19041.450 (vb_release_svc_prod1.200805-1850)]
2020-09-01 11:52:20: CommandLine: ["C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\WindowsUpdateBox.exe" /ClassId 5760d4fe-7097-4155-9ee4-6b79945de50c /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 /PreDownload /Update /ClientId dab57362-4c28-44e1-904e-b1caf160f48c /CorrelationVector yIvNzE+JCkmSSLHO.5.0.0.3]
2020-09-01 11:52:20: Using default Box path
2020-09-01 11:52:20: Lowering priority for WU scenario...
2020-09-01 11:52:20: Deleting box result...
2020-09-01 11:52:20: Checking cleanup registry value...
2020-09-01 11:52:20: Cleanup value missing... assuming no cleanup.
2020-09-01 11:52:20: Checking SetupHost result value...
2020-09-01 11:52:20: SetupHost result value: [0x0]
2020-09-01 11:52:20: Skipping cleanup.
2020-09-01 11:52:20: Cleaning alternate storage paths...
2020-09-01 11:52:20: Cleaning MoSetup Volatile key...
2020-09-01 11:52:20: Removing CorrelationVector registry value...
2020-09-01 11:52:20: Removing cleanup registry value...
2020-09-01 11:52:20: Flushing MoSetup registry key...
2020-09-01 11:52:20: Cleaning working dir...
2020-09-01 11:52:20: Creating path (with ACL): [C:\$WINDOWS.~BT]...
2020-09-01 11:52:20: Creating path: [C:\$WINDOWS.~BT\Sources]...
2020-09-01 11:52:20: Opening Box: [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\WindowsUpdateBox.exe]
2020-09-01 11:52:20: Reading Box header...
2020-09-01 11:52:20: Opening Box container: [0]...
2020-09-01 11:52:20: Verifying Box container: [0]...
2020-09-01 11:52:21: Reading Box container header: [0]...
2020-09-01 11:52:21: Extracting Box container: [0]...
2020-09-01 11:52:21: CUpdateScenarioCtrl::PopulateWorkingDir: Setting PreDownload mode...
2020-09-01 11:52:21: CUpdateScenarioCtrl::GenerateBoxHash: Calculating file hash...
2020-09-01 11:52:22: CUpdateScenarioCtrl::PopulateWorkingDir: File hash stored!
2020-09-01 11:52:22: Searching for ESD files...
2020-09-01 11:52:22: Launching process: [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] with command-line [/PreDownload /Update /Quiet /progressCLSID 5760d4fe-7097-4155-9ee4-6b79945de50c /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 "/ClientId" "dab57362-4c28-44e1-904e-b1caf160f48c" "/CorrelationVector" "yIvNzE+JCkmSSLHO.5.0.0.3" ] in Session: [-1]
2020-09-01 11:52:22: Launching: [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] [/PreDownload /Update /Quiet /progressCLSID 5760d4fe-7097-4155-9ee4-6b79945de50c /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 "/ClientId" "dab57362-4c28-44e1-904e-b1caf160f48c" "/CorrelationVector" "yIvNzE+JCkmSSLHO.5.0.0.3" ] from [C:\$WINDOWS.~BT\Sources]!
2020-09-01 11:52:22: Waiting for process events...
2020-09-01 11:52:54: *******SetupHost Logging Begin*******

2020-09-01 11:52:54: SetupHost: Unable to check for server media. [0x80070003]

2020-09-01 11:52:54: *******SetupHost Logging End*******
2020-09-01 11:52:54: Process exit code: [0x800705BB]
2020-09-01 11:52:54: Dynamic update detected! Returning: [0x0]
2020-09-01 11:52:54: LaunchProcessInSession returned: [0x0]
2020-09-01 11:52:54: Checking cleanup registry value...
2020-09-01 11:52:54: Cleanup value missing... assuming no cleanup.
2020-09-01 11:52:54: Checking SetupHost result value...
2020-09-01 11:52:54: SetupHost result value: [0x800705BB]
2020-09-01 11:52:54: Skipping cleanup.
2020-09-01 11:52:54: Creating folder [C:\$WINDOWS.~BT\DUDownload\Setup] for expansion...
2020-09-01 11:52:54: Expanding Setup Dynamic Update files: [C:\$WINDOWS.~BT\DUDownload\Cab] -> [C:\$WINDOWS.~BT\DUDownload\Setup]...
2020-09-01 11:52:54: OpenCABFilesInFolder: Expanding [C:\$WINDOWS.~BT\DUDownload\Cab\Windows10.0-KB4566781-x64.cab] to [C:\$WINDOWS.~BT\DUDownload\Setup\Windows10.0-KB4566781-x64]
2020-09-01 11:52:55: Deleting folder [C:\$WINDOWS.~BT\DUDownload\Cab] after successful expansion...
2020-09-01 11:52:55: Applying SetupDU from a directory: [C:\$WINDOWS.~BT\DUDownload\Setup]
2020-09-01 11:52:55: Searching for ESD files...
2020-09-01 11:52:55: Launching process: [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] with command-line [/PreDownload /Update /Quiet /progressCLSID 5760d4fe-7097-4155-9ee4-6b79945de50c /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 "/ClientId" "dab57362-4c28-44e1-904e-b1caf160f48c" "/CorrelationVector" "yIvNzE+JCkmSSLHO.5.0.0.3" ] in Session: [-1]
2020-09-01 11:52:55: Launching: [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] [/PreDownload /Update /Quiet /progressCLSID 5760d4fe-7097-4155-9ee4-6b79945de50c /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 "/ClientId" "dab57362-4c28-44e1-904e-b1caf160f48c" "/CorrelationVector" "yIvNzE+JCkmSSLHO.5.0.0.3" ] from [C:\$WINDOWS.~BT\Sources]!
2020-09-01 11:52:55: Waiting for process events...
2020-09-01 11:53:41: *******SetupHost Logging Begin*******

2020-09-01 11:53:41: SetupHost: Unable to check for server media. [0x80070003]

2020-09-01 11:53:41: *******SetupHost Logging End*******
2020-09-01 11:53:41: Process exit code: [0x0]
2020-09-01 11:53:41: LaunchProcessInSession returned: [0x0]
2020-09-01 11:53:41: Checking cleanup registry value...
2020-09-01 11:53:41: Cleanup value missing... assuming no cleanup.
2020-09-01 11:53:41: Checking SetupHost result value...
2020-09-01 11:53:41: SetupHost result value: [0x0]
2020-09-01 11:53:41: Skipping cleanup.
2020-09-01 11:54:05: BuildInfo: [10.0.19041.450 (vb_release_svc_prod1.200805-1850)]
2020-09-01 11:54:05: CommandLine: ["C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\WindowsUpdateBox.exe" /ClassId d76b251b-5694-4c3b-bc90-60e9e81f819f /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 /Install /Update /ClientId dab57362-4c28-44e1-904e-b1caf160f48c /CorrelationVector yIvNzE+JCkmSSLHO.8.0.0.3]
2020-09-01 11:54:05: Using default Box path
2020-09-01 11:54:05: Lowering priority for WU scenario...
2020-09-01 11:54:05: Deleting box result...
2020-09-01 11:54:05: Searching for ESD files...
2020-09-01 11:54:05: Found ESD file: [19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd] [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd]
2020-09-01 11:54:05: Checking cleanup registry value...
2020-09-01 11:54:05: Cleanup value missing... assuming no cleanup.
2020-09-01 11:54:05: Skipping cleanup.
2020-09-01 11:54:05: CUpdateScenarioCtrl::GenerateBoxHash: Calculating file hash...
2020-09-01 11:54:05: CUpdateScenarioCtrl::ShouldPreserveWorkingDir: Found previously stored file hash.
2020-09-01 11:54:05: CUpdateScenarioCtrl::ShouldPreserveWorkingDir: Box file hash matches.
2020-09-01 11:54:05: Opening Box: [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\WindowsUpdateBox.exe]
2020-09-01 11:54:05: Reading Box header...
2020-09-01 11:54:05: Execute file [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] exists: [TRUE]
2020-09-01 11:54:05: Preserve working path: [Yes]
2020-09-01 11:54:05: Opening Box: [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\WindowsUpdateBox.exe]
2020-09-01 11:54:05: Reading Box header...
2020-09-01 11:54:05: CUpdateScenarioCtrl::PopulateWorkingDir: Clearing PreDownload mode...
2020-09-01 11:54:05: Working file [C:\$WINDOWS.~BT\Sources\Install.esd] does not exist.
2020-09-01 11:54:05: ESD source file: [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd]
2020-09-01 11:54:05: ESD target file: [C:\$WINDOWS.~BT\Sources\Install.esd]
2020-09-01 11:54:05: Successfully hardlinked: [C:\$WINDOWS.~BT\Sources\Install.esd] -> [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd]
2020-09-01 11:54:05: Applying SetupDU from a directory: [C:\$WINDOWS.~BT\DUDownload\Setup]
2020-09-01 11:54:05: Searching for ESD files...
2020-09-01 11:54:05: Found ESD file: [19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd] [C:\WINDOWS\SoftwareDistribution\Download\b737a3b8627df52bb7bea60a5e676200\19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd]
2020-09-01 11:54:05: Launching process: [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] with command-line [/Install /Update /Quiet /InstallFile "C:\$WINDOWS.~BT\Sources\Install.esd" /progressCLSID d76b251b-5694-4c3b-bc90-60e9e81f819f /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 "/ClientId" "dab57362-4c28-44e1-904e-b1caf160f48c" "/CorrelationVector" "yIvNzE+JCkmSSLHO.8.0.0.3" /WUCachedFileName "19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd"] in Session: [-1]
2020-09-01 11:54:05: Launching: [C:\$WINDOWS.~BT\Sources\SetupHost.Exe] [/Install /Update /Quiet /InstallFile "C:\$WINDOWS.~BT\Sources\Install.esd" /progressCLSID d76b251b-5694-4c3b-bc90-60e9e81f819f /ReportId {B7FEBA6D-E017-4C33-BE81-0A19F4FE5EA6}.200 "/ClientId" "dab57362-4c28-44e1-904e-b1caf160f48c" "/CorrelationVector" "yIvNzE+JCkmSSLHO.8.0.0.3" /WUCachedFileName "19041.264.200511-0456.vb_release_svc_refresh_CLIENTBUSINESS_VOL_x64FRE_en-us.esd"] from [C:\$WINDOWS.~BT\Sources]!
2020-09-01 11:54:05: Waiting for process events...
2020-09-01 13:40:13: *******SetupHost Logging Begin*******

2020-09-01 13:40:13: SetupHost: Unable to check for server media. [0x80070003]

2020-09-01 13:40:13: *******SetupHost Logging End*******
2020-09-01 13:40:13: Process exit code: [0x0]
2020-09-01 13:40:13: LaunchProcessInSession returned: [0x0]
2020-09-01 13:40:13: Checking cleanup registry value...
2020-09-01 13:40:13: Cleanup value missing... assuming no cleanup.
2020-09-01 13:40:13: Skipping cleanup.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,908 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dale Kudusi 3,211 Reputation points
    2020-09-03T09:13:28.113+00:00

    Hi
    Before going further, I would appreciate your help in clarifying the following situations:
    How was the deployment performed?
    Were there any error massages?

    Based on my research, the Bluebox.log files are created when an upgrade fails during installation before the computer restarts for the second time:

    You could try these methods:
    1.Run the troubleshooter:
    Settings -> Go to Update & Security > Troubleshoot.
    Then select windows update and Run the Troubleshooter.

    2.Delete the Windows Update Storage folder and restart Windows Update service:
    Open an elevated command prompt
    Run the following command:
    net stop bits
    net stop wuauserv
    net stop appidsvc
    net stop cryptsvc
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 catroot2.old
    net start bits
    net start wuauserv
    net start appidsvc
    net start cryptsvc

    3.Try performing deploy Windows 2004 in Clean Boot.

    I hope this information above can help you.

    0 comments
  2. UnluckyJelly 21 Reputation points
    2020-09-23T16:09:51.54+00:00

    Update, we are still seeing this error on machines.

    • The deployment of Windows 2004 is done via an SCCM Feature update via a servicing plan.
    • We have a MP Cloud management gateway so our client get the feature updates content via our internal MPs and internet clients download the feature update directly from MS servers.
    • I posted this identical question on Reddit, and someone asked if were using Dynamic Update in our setupconfig.ini. Yes. ref : https://www.reddit.com/r/SCCM/comments/il7llp/sccm_windows_2004_feature_update_deployment/
    • On 2-3 clients that has this issue I was able to get the install to complete by changing :
      C:\Users\Default\AppData\Local\Microsoft\Windows\WSUS\setupconfig.ini
      DynamicUpdate=enable change to DynamicUpdate=false.

    this is does not make any sense as on the machines where this occurs in the main setupact.log we acutaly can see the dynamic update being download :
    $WINDOWS.~BT\Sources\Panther\setupact.log

    2020-09-23 10:03:37, Info MOUPG FCAcquirerDCAT: Attempting download of [Windows10.0-KB4571756-x64.cab] from DCAT
    2020-09-23 10:03:37, Info MOUPG FCDCATContent: Payload with digest [1yjdX4/kgX2gDh5xwoewxu84zPj4l+AsDXUmmmSF3Z4=] found. Filename: [Windows10.0-KB4571756-x64.cab]
    2020-09-23 10:03:37, Info MOUPG FCAcquirerDCAT: Payload found, downloading [Windows10.0-KB4571756-x64.cab]
    2020-09-23 10:03:37, Info MOUPG FCDCATHelper: Attempting to transfer [Windows10.0-KB4571756-x64.cab] using DO transport
    2020-09-23 10:03:37, Info MOUPG FCDCATHelper: Transferring file from url [http://tlu.dl.delivery.mp.microsoft.com/filestreamingservice/files/b7210c14-b060-4d51-9f03-8e01195cb6f5?P1=1600956213&P2=402&P3=2&P4=TuLet7wBU%2fgjGOA91LnygiigeqHaTviLo9nukD8n7E7MnlAoLSLu%2f%2f%2fmuF0slSmYinHURqhk1rftC9H%2bgcZ5Ng%3d%3d] to [C:\$WINDOWS.~BT\DUImageSandbox\Windows10.0-KB4571756-x64.cab]
    2020-09-23 10:04:29, Info MOUPG FCAcquirerDCAT: Successfully acquired payload for [Windows10.0-KB4571756-x64.cab]
    2020-09-23 10:04:35, Info MOUPG SetupManager: ActionList checking file existence for canonical package [C:\$WINDOWS.~BT\DUImageSandbox\Windows10.0-KB4571756-x64.cab]
    .etc so no issues here finding downloading and staging the dynamic updates.

    but later on in the process, the parent log . C:\windows\logs\Mosetup\Bluebox.log

    2020-09-23 11:31:13: SetupHost: Unable to check for server media. [0x80070003]

    27441-featureupdate-bluebox-servermedia.png

    Regarding all the suggestions they don't work.

    • Windows update troubleshooter reports no issues.
    • Setupdiag.exe reports no know cause.
    • Resetting Windows update services does not fix anything, its not broken.
    0 comments