This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 84%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Hi,
Recently we upgraded our OOS from nov 2016 to nov 2018 release.
We noticed the scrolling is ridiculously fast in edit mode compared to read mode.
To a point where we cannot highlight any text near the top or bottom of the page because The moment our mouse moved a tiny bit, the document will fly all the way to first page or last page if we start highlight from bottom area.
Furthermore its even worse if user zoom in the browser to 150%. Its basically unusable in edit mode...
Our browser is Microsoft Edge v81 and OOS is patched to Aug 2020.
Thank you!
Hi @Jason T
Do you have any progress on this thread? If you find any reply helpful, please remember to accept it as answer.
It will help others who meet similar questions in this forum. Thank you for your understanding.
Hi @Jason T
This thread has been around for a long time. Please remember to accept them Answer if they helped. Your action would be helpful to other users who encounter the same issue and read this thread.
Thank you for understanding! If you have any questions, or updates, please feel free to let me know.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 87%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Same issue here on latest release. Some people (of potentially 55.000 co-workers) are complaining. I can't provide any workarounds (giving new PC mouses will not help either :) ).
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
We are experiencing the same issue in de OneNote web app.
Hi All,
I am still working on this issue, and I will update it in this post once there is new progress.
Thank you for your understanding.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
It is now 2 years after that bug has been reported and the issue still persists! I am editing a larger important document and it drives me crazy not to be able to select text properly. How can a bug affecting the most basic user handling still not be fixed?! Selecting text in the center of the screen is really not a satisfactory fix as the scroll behaviour is quite sensitive even there.
Please finally fix this, seriously Microsoft we are paying for your products, this is really not too much to ask.
Hi @Jason T
In my test, your problem is not reproduced. I also updated to nov 2018 release. The scrolling speed of the mouse wheel is normal.
Please make sure your mouse wheel is not damaged
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi, the problem is not mouse scrolling. Its the auto scroll when click on top or bottom area of document.
I see you have a very long document, can you do me a favour and try the following steps.
1) Go to middle of document
2) Try to highlight one word near the top of your current page. You likely will not be able to select the word as oos will auto scroll up. So fast that sometimes i will end up at page 1.
3) The same applies to highlighting words near end of current page. It will auto scroll down so fast that its unusable. Especially if you zoom in the browser.
P.s the nov 2016 wont auto scroll so fast.
Look forward to your reply.
Thanks
Hi @Jason T
Based on my testing, I seem to be able to reproduce your problem:
According to my research, this seems to be a known issue but there is no solution yet.
I suggest you move the text that needs to be selected to the middle of the current page. If it is at the top, word will automatically jump a few lines to facilitate your reading (this indirectly causes the current situation)
If you want improvements in this area, I suggest you post new comments in user voice.
If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.