setupProd_offscrub

SIMONNET Franck 1 Reputation point
2020-09-08T08:06:42.64+00:00

23226-capture.png

Bonjour,
Lors d'une installation de mon pack office, l'installation a planté à 2%, alors pour supprimer toutes les parties du logiciel, j'ai installé le programme de désinstallation fourni par votre site. Cela à fonctionné donc je l'ai désinstallé, j'ai voulu réinstaller le pack office une deuxième fois, l'installation a planté à nouveau, au moment d'installer l'assistant de désinstallation, il m'a afficher le message qui est sur l'image ci-joint. J'aimerai pouvoir le désinstaller complètement sachant que je ne l'ai pas trouvé dans les paramètres ni dans le panneau de configuration.
merci

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,526 Reputation points
    2020-09-09T03:31:59.053+00:00

    @SIMONNET Franck ,

    Currently in Microsoft Q&A we only support English, could you please edit your question into English to help us understand your issue better？Thanks for your understanding.

    According to the screenshot of error message, the SaRA (Microsoft Support and Recovery Assistant) seems still on your computer.
    Please go to File explorer > View in Show/hide group > Enable "Hidden Items", then locate to C:\Users\<User Account>\AppData\Local\Apps, check whether there is a folder named "2.0".

    • If Yes, delete "2.0" folder, restart PC and install SaRA again.
    • If not, restart PC first, then re-download the SaRA tool and right click the SaraSetup.exe, run as administrator to have a check.

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