@IntuneUser , For our issue, firstly, please check if the MDM authority is set to Intune:
https://learn.microsoft.com/en-us/mem/intune/fundamentals/mdm-authority-set#set-mdm-authority-to-intune
Then check if the enrolled user has Intune license.
If all are met, but it is still not working, please open case to check in the background to find more information:
https://learn.microsoft.com/en-us/mem/get-support
Hope it can help.
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