I paid for Microsoft Office to be Pre-Installed on my new Macbook. Not able to access MS Office, and also manually entering code does not work

Peter Ethan Stone 1 Reputation point
2022-06-25T10:47:47.15+00:00

I paid for Microsoft Office to be Pre-Installed on my new Macbook. Not able to access MS Office, and also manually entering code does not work

Small BASIC
Small BASIC
A programming language created by Microsoft that serves a stepping stone for beginners from block-based coding languages to more complex text-based languages.
277 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
464 questions
OneDrive Management
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OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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3 answers

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  1. John Korchok 4,936 Reputation points
    2022-06-25T18:08:14.097+00:00

    Who did you buy the Mac from? Go back to them and get them to install Office correctly.

    1 person found this answer helpful.
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  2. WhTurner 1,611 Reputation points
    2022-06-25T17:19:42.1+00:00

    The tag "small-basic" is for Technical questions about Microsoft Small Basic, the only text-based language and IDE built for students to learn to code

    Please remove the tag "small-basic" as your question in not about Small Basic

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  3. Emily Hua-MSFT 27,546 Reputation points
    2022-06-27T02:47:35.57+00:00

    Hi @Peter Ethan Stone

    Welcome to Q&A forum ~

    If you can not find any Office on your Mac, which does not match the information of pre-installed Office you got at the time of purchase.
    I agree with JohnKorchok, it's best contact the seller to have a further confirm, check whether there is any additional instructions for installation or activation.

    General, if you have a new purchase of Office, the first thing to do is redeem the product key to bind your Microsoft account to Office's license.
    Go to www.office.com/setup, sign in with your Microsoft account, or create one if you don't have one. This account can be used to install or reinstall Office later, without a product key.
    For more, you can refer to "Redeem a product key or activate Office".

    Any updates, welcome to post back.

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