ClassicIaaSMigration - IaaS to ARM migration failed after Commit

Roman Neduchal 6 Reputation points
2020-09-09T13:10:35.93+00:00

Hi. Validate and Prepare steps passed but a migration of one VM from IaaS to ARM failed. After two days, it is still not possible to "Retry commit" or "Abort" migration. I have decided to destroy the old service and create a new one under ARM but i can't stop or delete old resources under failed migration process. What can I do now? We have a basic support only so I can't create support ticket. Why is Microsoft forcing us to do a migration without free support in case the migration process failed and can't be repaired without support!

Thanks,

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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Azure Migrate
Azure Migrate
A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.
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  1. olufemia-MSFT 2,861 Reputation points
    2020-09-09T20:44:45.027+00:00

    Hi @Roman Neduchal , sorry for the inconvenience. Please send an email to Azcommunity@microsoft.com including your Azure Subscription ID and a link to this thread for context and we will gladly connect you with the Azure support channel to fast-track the deletion of the old service from the backend.

    Looking forward to your email.

    Cheers.

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  2. Tanmay Gore 1 Reputation point Microsoft Employee
    2020-09-22T20:42:22.077+00:00

    Hi @Roman Neduchal ,

    Thank you for the feedback. This is definitely a feature gap causing bad customer experience. Please give me some time to fix this so you and other customers do not face similar blockers in the future.

    Was your stuck deployment deleted from backend?

  3. Tanmay Gore 1 Reputation point Microsoft Employee
    2021-03-11T01:29:18.93+00:00

    @Roman Neduchal , we now provide free support for this ASM to ARM migration. You need to use this link to contact support for technical assistance with the migration. They can help unlock the VM or rollback migration. Let us know if you have more questions.