IE Print PreView just return blank page

weijun wu 1

All IE Print Preview page just return a blank page.

And the URL is "file:///c:/windows/Temp", the normal preview is the URL of web page.

How to solve this problem?

Karlie Weng 14,411 Reputation points Microsoft Vendor

2020-09-11T08:11:09.967+00:00
Hey，

Which version of Internet Explorer is installed?

Does the issue occur in other web browser?

which way is your printer connected? USB/ Ethernet/ Wi-Fi etc.

Did you try to reset internet settings:
Here are some resolutions you can follow:
https://support.microsoft.com/en-us/help/973479/unable-to-print-or-view-the-print-preview-of-a-webpage-in-internet-exp

Best Regards
Karlie
Karlie Weng 14,411 Reputation points Microsoft Vendor

2020-09-14T09:01:40.897+00:00

Hi there,

We have not heard from you for several days, any update?

Thanks

1 answer

weijun wu 1 Reputation point

2020-09-15T06:39:28.597+00:00

The version is IE 11 and we connect the printer by Ethernet.

I have try all the method in the list.

Include "https://support.microsoft.com/en-us/help/973479/unable-to-print-or-view-the-print-preview-of-a-webpage-in-internet-exp"

But still can't resolve the problem.
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Karlie Weng 14,411 Reputation points Microsoft Vendor

2020-09-16T06:48:38.09+00:00

Hey,

What’s the OS version? if it is lower than win10, you can try uninstall/reinstall IE to lower version.
https://learn.microsoft.com/en-us/troubleshoot/browsers/information-about-ie-version

What if we log on as a new user? Will the issue persist?
Create a new user:
https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

Check print–related group policy or domain policy settings:
https://learn.microsoft.com/en-us/troubleshoot/windows-server/printing/use-group-policy-to-control-ad-printer

Regards
karlie

Karlie Weng 14,411 Reputation points Microsoft Vendor

2020-09-22T09:47:05.76+00:00

Hello,

I'm just following up to make sure you received my last reply.

You can enable email notifications for a variety of different events in Microsoft Q&A:
https://learn.microsoft.com/en-us/answers/articles/67444/email-notifications.html

Thanks
Karlie
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