Mouse cursor jumps to back to the screen boundary with multiple monitors on Remote Desktop

yaz_ozzie 21

I have two monitors connected to my PC and normally when I move the mouse from one to the other it seamlessly moves across the boundary. However, when I am using the Remote Desktop application across both monitors, the mouse cursor will jump back to the boundary when moved from one screen to another. This makes multi-monitor RDP essentially unusable. I am using Windows Pro on the local machine (version 2004) and windows Enterprise on the remote machine (also version 2004)

If I make my multi-monitor RDP connection windowed on a single physical monitor, the same thing continues to happen within the RDP window when crossing what is considered to be the boundary between screens inside the RDP.

Karlie Weng 14,411 Reputation points Microsoft Vendor

2020-09-15T06:27:03.4+00:00

Hey there,

1.Did this problem occur after any updates or installing some softwares?
2.Does it happen to all RDP connections or just to the one PC?
3.Would the problem be with mouse driver?

Thanks
karlie
Karlie Weng 14,411 Reputation points Microsoft Vendor

2020-09-22T09:25:56.89+00:00

Hey,

Any update there?

You can enable email notifications for a variety of different events in Microsoft Q&A:
https://learn.microsoft.com/en-us/answers/articles/67444/email-notifications.html

If you have any further questions or suggestions about this case, please let me know.

Regards
karlie
Anonymous

2020-10-14T12:46:21.013+00:00

I actually have the same problem. After the last windows update this started happening on different PCs. And it's no only my pc through RDP even other people's PC has the problem.
Ruben Sinke 1 Reputation point

2020-10-29T10:58:33.58+00:00

I have the same problem. Local and remote pc are both Windows 10 version 2004.

It is quite annoying having the mouse jump all over the place. I think I have this problem for more than a month, not sure when it started.

I don't think it's the mouse driver, but no idea. Have a Logitech G403.
Chad 1 Reputation point

2020-11-17T21:19:53.68+00:00
I'll throw my hat in too. The mouse jumps all over the place when switching screens. The only way to break out of the loop is to move it fast over the boundary...or move the mouse, stop for a second, and then continue on. It is sometimes worse than others (which to me indicates that it might be related to connection quality).

@Karlie Weng ...

I've been having this problem consistently since late summer, 2020. I can't say what update because I didn't consciously recognize it immediately. It was a minor annoyance that slowly started to elevate in its impact to my workflow.

2 unrelated RDP connections from the same computer (both remote physical locations).

I've tried a wired mouse and a Logitech wireless. Same behavior.
Venugopal Havanur 1 Reputation point

2021-02-15T17:43:31.197+00:00

Hi All,
I am going to share the solution which worked for me.
Note: This problem occurred after doing windows updates on Azure VM.
The problem I faced: I have two monitors connected to my PC and normally when I move the mouse from one to the other it seamlessly moves across the boundary. However, when I am using the Remote Desktop application across both monitors, the mouse cursor will jump back to the boundary when moved from one screen to another. This makes multi-monitor RDP essentially unusable.
Windows 10 Pro 64- Bit on the local machine (1909 version ) and Windows 10 Pro 64- Bit on the Azure Virtual/remote machine (version 1903). Connecting my Azure VM through VPN.
The solution mentioned in the link worked for my windows 10 (even though it is mentioned for VMware)
Reference link: https://zhengwu.org/quick-note-mouse-jumps-around-in-vmware-workstation/

I hope it helps. Thanks.
MueMan 1 Reputation point

2021-03-16T07:53:59.047+00:00

Same issue here on my pc as well. I am using two additional monitors connected to a laptop running with Windows 10 Version 1909 (Build 18363.1379) and the pc which is connected remotely does run with Windows 10 Version 1909 (OS Build 18363.1440). I m not sure but i guess it started after updating the OS on the remote machine.
Hopefully anybody does find a fix for it, since it is really anoying!
Rick Smith 1 Reputation point

2021-04-01T17:29:09.317+00:00

Yep, mine is squirrelly as heck when it gets toward the monitor edges. Still nothing from MS about this?
Rick Smith 1 Reputation point

2021-04-01T17:30:11.307+00:00

Yep, mine is squirrelly as heck when it gets toward the monitor edges. Still nothing from MS about this?

2 answers

Carlo Augusto Ottaviani 1 Reputation point

2020-11-02T20:38:52.637+00:00

I have the same problem with VPN remote connection and and in the office is working normally...
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Jack Elliott 1 Reputation point

2021-02-01T08:39:49.507+00:00

I am also having the same problem. Laptop at home, connected to a desktop in work via RDP connection, and only started to happen around September 2020 (prior to that no problem since March). I would love to know a fix for this if anyone can find one as it is extremely annoying.
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