MS Graph API - Real time call notifications

vtdev24 1 Reputation point
2022-08-09T09:44:05.54+00:00

I am exploring the MS graph APIs to build integration with MS Teams. In order to do that, I need real-time notifications or information about calling activities like incoming calls, transferred, on hold, hung up etc within.

I read through the MS Graph API documentation a couple of times but couldn't find anything related to it. I came across this system-messages, and checked how it works. I got a few notifications when the call started in a channel or when a group call started, but it does not send any messages related to a 1-to-1 call.

I also tried the cloud-communications-callrecords APIs, but this is not real-time. It sends the notification 12 mins or so after the call ended.

Has anyone in the community worked with real-time notifications related to calls? If yes, please do share details. Also if it is not possible with MS graph APIs then is there any other way to get real-time updates on calls?

I would really appreciate it if I get any help or pointers on this.

Thank you!

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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  1. Srinivasa Rao Darna 6,696 Reputation points Microsoft Vendor
    2022-09-02T09:38:12.517+00:00

    Hi @vtdev24 ,

    According to this callrecords-callrecord-get documentation, to get id of a call record we have to methods:

    • Subscribe to change notifications to the /communications/callRecords endpoint.
    • Use the callChainId property of a call. The call record is available only after the associated call is completed.

    Could you please try to use the callChainId property to get the call record.

    Hope this helps.
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