I have created classic test for URL verification URL is : http://ttt.local/ and it is showing failed as per the expectation , no issue , and below is the screenshot I have one question, After creating this alert I tried to configure action group by providing my mobile to receive alert on failure, I coud see sms when registered but how can I make sure to receive alert to mobile? ( of course above dummy URL fails always but why I am not getting any alerts to mobile even after configuring properly?) Please help and second question what does count indicates?

Hi, Let me start with the second question - count is a number of tests performed. You have frequency for the test. If frequency is 5 mins and test locations are 3, for the next 10 minutes 6 tests will be performed - 2 for each location. Each test is separate availability result. That is of course if there are not retries. Retries will add additional results. On the first one there are a few things to check: Is your country supported for sms Is an actual alert fired. The alert will fire based on how many locations are reporting failure. If you have configured 3 locations and only one is failing probably you will not get alert as more than one location needs to fail. This is configurable in the alert's settings. Alert will only fire once when the threshold of locations are reached. This means if the alert has fired and you have configured the action group afterwards you will not get the notification. The action group needs to be configured before the alert instance is generated. Please " Accept the answer " if the information helped you. This will help us and others in the community as well.

After creating URL and action group not getting any alerts on failure

Accepted answer

Stanislav Zhelyazkov 20,616 Reputation points MVP

2022-08-11T13:55:19.37+00:00
Hi,
Let me start with the second question - count is a number of tests performed. You have frequency for the test. If frequency is 5 mins and test locations are 3, for the next 10 minutes 6 tests will be performed - 2 for each location. Each test is separate availability result. That is of course if there are not retries. Retries will add additional results.
On the first one there are a few things to check:

Is your country supported for sms

Is an actual alert fired. The alert will fire based on how many locations are reporting failure. If you have configured 3 locations and only one is failing probably you will not get alert as more than one location needs to fail. This is configurable in the alert's settings.

Alert will only fire once when the threshold of locations are reached. This means if the alert has fired and you have configured the action group afterwards you will not get the notification. The action group needs to be configured before the alert instance is generated.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
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sns 9,226 Reputation points

2022-08-11T14:59:37.72+00:00

Hi Stan,

I belive it is supported beacause the moment I provided details while creating action group, I have received SMS.
It should be failed for all locations beacuse intentionally I gave dummy URL, so I did not get any alert except when I registered under acton group.
How do we create action group before alert? what I understood when I click on alert only I could see the action group.

Stanislav Zhelyazkov 20,616 Reputation points MVP

2022-08-11T15:36:46.46+00:00

The actual alert fired instances can be seen in Monitor -> Alerts. Make sure that filters are correct. If you have such you can click on it and see details. In the details History tab will show you if actually the action group was triggered. Action groups can also be created from Monitor -> Alerts -> Action groups. When you create test you have the option to create the alert rule but not configure it. After creation you can actually go and edit the alert rule's properties but it is possible by the time the alert rule was modified the alert has fired.

sns 9,226 Reputation points

2022-08-13T04:30:22.03+00:00

Hi Stan,

I tested again, 1. Created the URL ping test 2. The mapped to Action group.
Since that url is not working as per the test frequency in the action group, i should get alert(SMS) for every 5 min, But I am not getting. PFA.

Stanislav Zhelyazkov 20,616 Reputation points MVP

2022-08-13T05:32:35.763+00:00

Hi,
As mentioned before check from Monitor -> Alerts if you are generating an alert at all.

If so click on the alert and check History. You will see if action group was fired based on the alert instance.

If alert was not fired there is something with your test or the alert rule. If action group was not fired the alert rule was probably not associated with action group by the time the alert instance was generated. If the action group was fired but you did not get SMS may be it is best to create support ticket to Microsoft support.

sns 9,226 Reputation points

2022-08-13T06:06:13.577+00:00

Hi Stan,

Seems alert is created however why it only showing once in the history when I click at 9.56 am today. It supposed to give alert for every 5 min right?
Please clarify

PFA

Stanislav Zhelyazkov 20,616 Reputation points MVP

2022-08-13T06:17:19.47+00:00

This alert is based on Metric alert type. They are stateful (auto resolve on). The alert rule will create alert instance only the first time the condition is met. If over the period of time condition is still met no new alert instance will be generated. If the condition is no longer met you should receive status the issue is resolved (the alert instance will stay new though). After it has been resolved and condition is met again a new alert instance will be generated. If I remember correctly if you close the alert instance the next time condition is met a new alert instance will be created. There is option to make the alert stateless (disable auto resolve) but I would not recommend to do that for these alerts as you will start to get too many notifications. Basically on each frequency the condition is met.

sns 9,226 Reputation points

2022-08-13T06:27:50.573+00:00

Hi Stan,

I understood, if url does not work already , then it creates alert.
support URL is working and later for some reason URL did not work, in that case above type, will trigger alert?

Stanislav Zhelyazkov 20,616 Reputation points MVP

2022-08-13T07:58:42.73+00:00

Correct. Also firing alert depends on the threshold. It is possible that a web site does not fail in all locations but the number of locations where it fails it is enough for raising alert.
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After creating URL and action group not getting any alerts on failure

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