Problems with adding my schoolaccount to the microsoft authenticator app

Christian Kwast 1 Reputation point
2022-08-16T12:35:17.987+00:00

I have a problem with adding my school account to the microsoft authenticator app. Last week, I got a new phone, so that's the reason why I have to add my school account again since I did not make a back-up. To add a school account I had to fill in my school email and password. I did that but then it says on my phone to go to the authenticator app. However, this is impossible since I already am in the app and I just want to add my school account so I can log in on my email and stuff. I hope anyone can help me with this!

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Limitless Technology 39,341 Reputation points
    2022-08-17T07:31:17.95+00:00

    Hi,

    Thank you for posting your query.

    To resolve your query kindly follow the steps below.

    To add an account by signing into your work or school account using your credentials:

    Open the Authenticator app and select to the + button and tap Add work or school account. Select Sign in.

    Enter your work or school account credentials. If you have a Temporary Access Pass (TAP) you can use that to sign in. At this point, you could potentially be blocked from proceeding by one of the following conditions:

    If you don’t have enough authentication methods on your account to get a strong authentication token, you can't add an account. You’ll see an error in the Authenticator app that says “To set up Microsoft Authenticator, you'll need to go to aka.ms/mfasetup on a web browser.”

    If you receive the message "You might be signing in from a location that is restricted by your admin," your admin hasn't enabled this feature for you and probably set up a Security Information Registration Conditional Access policy. You might also receive messages that block registration of the Authenticator app because your admin has Conditional Access policies set up. In these cases, contact the administrator for your work or school account to use this authentication method.

    If you are allowed by your admin to use phone sign-in using the Authenticator app, you'll be able to go through device registration to get set up for passwordless phone sign-in and two-step verification. However, you'll still be able to set up two-step verification whether or not you are enabled for phone sign-in.

    At this point, you could be asked to scan a QR code provided by your organization to set up an on-premises multi-factor authentication account in the app. You're required to do this only if your organization uses on-premises MFA Server.

    On your device, tap the account and verify in the full-screen view that your account is correct. For additional security, the verification code changes every 30 seconds preventing someone from using a code multiple times.

    Go to this link for your reference https://support.microsoft.com/en-us/account-billing/add-your-work-or-school-account-to-the-microsoft-authenticator-app-43a73ab5-b4e8-446d-9e54-2a4cb8e4e93c

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