Zendesk

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Zendesk builds software for better customer relationships. With multiple products in its portfolio, Zendesk provides a customer service and support ticketing platform that gives businesses the ability to handle customer calls, emails, and other technical inquiries from a unified interface.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following:      -   Azure China regions      -   US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following:      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following:      -   US Government (GCC High)      -   China Cloud operated by 21Vianet      -   US Department of Defense (DoD)

Contact
Name	Microsoft
URL	Microsoft LogicApps Support Microsoft Power Automate Support Microsoft Power Apps Support

Connector Metadata
Publisher	Microsoft
Website	https://www.zendesk.com/
Privacy policy	https://www.zendesk.com/company/customers-partners/privacy-policy/

Known issues and limitations

1. Connector returns only atomic properties of Zendesk entity (i.e. lists, records and other complex types are not supported). For instance, Ticket entity has tags property represented by array on Zendesk's side. Zendesk connector returns [List] string for such fields.
2. Connector requires updated_at column to exist for any table that is used with triggers.
3. Zendesk Search API has a limitation on returning 1000 results per query. This affects some connector actions, that would fail with an error ("Http request failed: the content was not a valid JSON") if target table contains 1000 records or more:
   • Get items
   • Get item

Creating a connection

The connector supports the following authentication types:

Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Company name	string	The Zendesk company name is the subdomain part of your site url. E.g. https://{company}.zendesk.com	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Create Item	Creates a Zendesk item
Delete item	Deletes a Zendesk item
Get item	Retrieves a Zendesk item
Get items	Retrieves Zendesk items of a certain Zendesk type (example: 'Ticket')
Get tables	Retrieves Zendesk tables from a site
Update item	Updates an existing Zendesk item

Create Item

Operation ID:

PostItem

Creates a Zendesk item

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Zendesk item type (example: 'Ticket')
Item	item	True	dynamic	Zendesk item to create

Returns

The outputs of this operation are dynamic.

Delete item

Operation ID:

DeleteItem

Deletes a Zendesk item

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Zendesk item type (example: 'Ticket')
Item key	id	True	string	Unique identifier of the item to delete

Get item

Operation ID:

GetItem

Retrieves a Zendesk item

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Zendesk item type (example: 'Ticket')
Item key	id	True	string	Unique identifier of the item to retrieve

Returns

The outputs of this operation are dynamic.

Get items

Operation ID:

GetItems

Retrieves Zendesk items of a certain Zendesk type (example: 'Ticket')

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Zendesk item type (example: 'Ticket')
Filter Query	$filter		string	An ODATA filter query to restrict the entries returned (e.g. stringColumn eq 'string' OR numberColumn lt 123).
Order By	$orderby		string	An ODATA orderBy query for specifying the order of entries
Skip Count	$skip		integer	Number of entries to skip (default = 0)
Maximum Get Count	$top		integer	Maximum number of entries to retrieve (default = 512)
Select Query	$select		string	Specific fields to retrieve from entries (default = all).

Returns

The outputs of this operation are dynamic.

Get tables

Operation ID:

GetTables

Retrieves Zendesk tables from a site

Returns

Body

TablesList

Update item

Operation ID:

PatchItem

Updates an existing Zendesk item

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Zendesk item type (example: 'Ticket')
Item key	id	True	string	Unique identifier of the item to update
Item	item	True	dynamic	Zendesk item with updated values

Returns

The outputs of this operation are dynamic.

Triggers

When an item is created	Triggers a flow when an item is created in Zendesk
When an item is modified	Triggers a flow when an item is modified in Zendesk

When an item is created

Operation ID:

GetOnNewItems

Triggers a flow when an item is created in Zendesk

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Name of Zendesk table
Filter Query	$filter		string	An ODATA filter query to restrict the entries returned (e.g. stringColumn eq 'string' OR numberColumn lt 123).
Order By	$orderby		string	An ODATA orderBy query for specifying the order of entries
Skip Count	$skip		integer	Number of entries to skip (default = 0)
Maximum Get Count	$top		integer	Maximum number of entries to retrieve (default = 512)

Returns

The outputs of this operation are dynamic.

When an item is modified

Operation ID:

GetOnUpdatedItems

Triggers a flow when an item is modified in Zendesk

Parameters

Name	Key	Required	Type	Description
Table name	table	True	string	Name of Zendesk table
Filter Query	$filter		string	An ODATA filter query to restrict the entries returned (e.g. stringColumn eq 'string' OR numberColumn lt 123).
Order By	$orderby		string	An ODATA orderBy query for specifying the order of entries
Skip Count	$skip		integer	Number of entries to skip (default = 0)
Maximum Get Count	$top		integer	Maximum number of entries to retrieve (default = 512)

Returns

The outputs of this operation are dynamic.

Definitions

Table

Name	Path	Type	Description
Name	Name	string
DisplayName	DisplayName	string

TablesList

Name	Path	Type	Description
value	value	array of Table