Public Preview: Overview of Unified Service Desk Performance Analyzer

Important

This topic is pre-release documentation and is subject to change.

The Performance Analyzer is a powerful performance monitoring tool that analyzes the operations of your Unified Service Desk client from the performance data logs and generates detailed reports.

The Performance Analyzer provides detailed analysis so you can identify problematic areas and troubleshoot issues effectively.

Existing challenges

Unified Service Desk provides a configurable framework for quickly building the contact center agent application. You configure various elements like hosted controls, events, action calls, custom scripts to define the user experience in the client application. However, if you encounter performance issues with Unified Service Desk, it is hard to identify due to which elements the issue occurred. The issues may have occurred due network, Microsoft Dataverse, Unified Service Desk configuration elements like hosted controls, custom scripts, action calls, and so on.

Advantages of using the Performance Analyzer

The advantages of the Unified Service Desk performance analyzer are as follows:

• Visual representation of performance data logs, in charts and table, which helps in the following:
  • Reduce the time spent on troubleshooting
  • Review the end-to-end performance of the client application from timeline.
• Report for operations performed in the client application.
• Comparative analysis of the different performance reports (generated out of performance data logs).
• Ease of access to the reports for future reference.

Support matrix

The Unified Service Desk Performance Analyzer supports Unified Service Desk 4.0 and later.

Download Unified Service Desk Performance Analyzer

See also

Generate (collect) performance data log

Generate performance report

Overview of performance report user interface