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Incident Entity Reference for Dynamics 365 Customer Engagement

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Service request case associated with a contract.

Added by: Service Solution

Messages

Message Web API Operation SDK Assembly
ApplyRoutingRule Microsoft.Dynamics.CRM.ApplyRoutingRule ApplyRoutingRuleRequest
Assign PATCH [org URI]/api/data/v9.0/incidents(incidentid)
Update ownerid property.		 AssignRequest
CalculateTotalTimeIncident Microsoft.Dynamics.CRM.CalculateTotalTimeIncident CalculateTotalTimeIncidentRequest
CloseIncident Microsoft.Dynamics.CRM.CloseIncident CloseIncidentRequest
CloseQuote Microsoft.Dynamics.CRM.CloseQuote CloseQuoteRequest
Create POST [org URI]/api/data/v9.0/incidents
See Create		 CreateRequest or
Create
Delete DELETE [org URI]/api/data/v9.0/incidents(incidentid)
See Delete		 DeleteRequest or
Delete
GrantAccess GrantAccess Action GrantAccessRequest
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
Merge Merge Action MergeRequest
ModifyAccess ModifyAccess Action ModifyAccessRequest
Retrieve GET [org URI]/api/data/v9.0/incidents(incidentid)
See Retrieve		 RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/incidents
See Query Data		 RetrieveMultipleRequest or
RetrieveMultiple
RetrievePrincipalAccess RetrievePrincipalAccess Function RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccess Function RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess RevokeAccess Action RevokeAccessRequest
Rollup Rollup Function RollupRequest
SetState PATCH [org URI]/api/data/v9.0/incidents(incidentid)
Update statecode and statuscode properties.		 SetStateRequest
Update PATCH [org URI]/api/data/v9.0/incidents(incidentid)
See Update		 UpdateRequest or
Update

Entity Properties

Property Value
CollectionSchemaName Incidents
DisplayCollectionName Cases
DisplayName Case
EntitySetName incidents
IsBPFEntity False
LogicalCollectionName incidents
LogicalName incident
OwnershipType UserOwned
PrimaryIdAttribute incidentid
PrimaryNameAttribute title
SchemaName Incident

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ActivitiesComplete

Property Value
Description This attribute is used for Sample Service Business Processes.
DisplayName Activities Complete
IsValidForForm True
IsValidForRead True
LogicalName activitiescomplete
RequiredLevel None
Type Boolean

ActivitiesComplete Options

Value Label
1 Yes
0 No

DefaultValue: False

ActualServiceUnits

Property Value
Description Type the number of service units that were actually required to resolve the case.
DisplayName Actual Service Units
Format None
IsValidForForm True
IsValidForRead True
LogicalName actualserviceunits
MaxValue 1000000000
MinValue 0
RequiredLevel None
Type Integer

BilledServiceUnits

Property Value
Description Type the number of service units that were billed to the customer for the case.
DisplayName Billed Service Units
Format None
IsValidForForm True
IsValidForRead True
LogicalName billedserviceunits
MaxValue 1000000000
MinValue 0
RequiredLevel None
Type Integer

BlockedProfile

Property Value
Description Details whether the profile is blocked or not.
DisplayName Blocked Profile
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName blockedprofile
RequiredLevel None
Type Boolean

BlockedProfile Options

Value Label
1 Yes
0 No

DefaultValue: False

CaseOriginCode

Property Value
Description Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
DisplayName Origin
IsValidForForm True
IsValidForRead True
LogicalName caseorigincode
RequiredLevel None
Type Picklist

CaseOriginCode Options

Value Label
1 Phone
2 Email
3 Web
2483 Facebook
3986 Twitter

CaseTypeCode

Property Value
Description Select the type of case to identify the incident for use in case routing and analysis.
DisplayName Case Type
IsValidForForm True
IsValidForRead True
LogicalName casetypecode
RequiredLevel None
Type Picklist

CaseTypeCode Options

Value Label
1 Question
2 Problem
3 Request

CheckEmail

Property Value
Description This attribute is used for Sample Service Business Processes.
DisplayName Check Email
IsValidForForm True
IsValidForRead True
LogicalName checkemail
RequiredLevel None
Type Boolean

CheckEmail Options

Value Label
1 Yes
0 No

DefaultValue: False

ContractDetailId

Property Value
Description Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
DisplayName Contract Line
IsValidForForm True
IsValidForRead True
LogicalName contractdetailid
RequiredLevel None
Targets contractdetail
Type Lookup

ContractId

Property Value
Description Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
DisplayName Contract
IsValidForForm True
IsValidForRead True
LogicalName contractid
RequiredLevel None
Targets contract
Type Lookup

ContractServiceLevelCode

Property Value
Description Select the service level for the case to make sure the case is handled correctly.
DisplayName Service Level
IsValidForForm True
IsValidForRead True
LogicalName contractservicelevelcode
RequiredLevel None
Type Picklist

ContractServiceLevelCode Options

Value Label
1 Gold
2 Silver
3 Bronze

CustomerContacted

Property Value
Description Tells whether customer service representative has contacted the customer or not.
DisplayName Customer Contacted
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName customercontacted
RequiredLevel None
Type Boolean

CustomerContacted Options

Value Label
1 Yes
0 No

DefaultValue: False

CustomerId

Property Value
Description Select the customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
DisplayName Customer
IsValidForForm True
IsValidForRead True
LogicalName customerid
RequiredLevel SystemRequired
Targets account,contact
Type Customer

CustomerIdType

Added by: Active Solution Solution

Property Value
Description
DisplayName Customer Type
IsValidForForm False
IsValidForRead True
LogicalName customeridtype
RequiredLevel ApplicationRequired
Type EntityName

CustomerSatisfactionCode

Property Value
Description Select the customer's level of satisfaction with the handling and resolution of the case.
DisplayName Satisfaction
IsValidForForm True
IsValidForRead True
LogicalName customersatisfactioncode
RequiredLevel None
Type Picklist

CustomerSatisfactionCode Options

Value Label
1 Very Dissatisfied
2 Dissatisfied
3 Neutral
4 Satisfied
5 Very Satisfied

DecrementEntitlementTerm

Property Value
Description Shows whether terms of the associated entitlement should be decremented or not.
DisplayName Decrement Entitlement Terms
IsValidForForm True
IsValidForRead True
LogicalName decremententitlementterm
RequiredLevel None
Type Boolean

DecrementEntitlementTerm Options

Value Label
1 Yes
0 No

DefaultValue: True

Description

Property Value
Description Type additional information to describe the case to assist the service team in reaching a resolution.
DisplayName Description
Format TextArea
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName description
MaxLength 2000
RequiredLevel None
Type Memo

EmailAddress

Property Value
Description The primary email address for the entity.
DisplayName Email Address
FormatName Email
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName emailaddress
MaxLength 100
RequiredLevel None
Type String

EntitlementId

Property Value
Description Choose the entitlement that is applicable for the case.
DisplayName Entitlement
IsValidForForm True
IsValidForRead True
LogicalName entitlementid
RequiredLevel None
Targets entitlement
Type Lookup

EntityImage

Added by: Active Solution Solution

Property Value
Description The default image for the entity.
DisplayName Entity Image
IsPrimaryImage False
IsValidForForm False
IsValidForRead True
LogicalName entityimage
MaxHeight 144
MaxWidth 144
RequiredLevel None
Type Image

ExistingCase

Property Value
Description Select an existing case for the customer that has been populated. For internal use only.
DisplayName Existing Case
IsValidForForm False
IsValidForRead True
LogicalName existingcase
RequiredLevel None
Targets incident
Type Lookup

FirstResponseByKPIId

Property Value
Description For internal use only.
DisplayName First Response By KPI
IsValidForForm True
IsValidForRead True
LogicalName firstresponsebykpiid
RequiredLevel None
Targets slakpiinstance
Type Lookup

FirstResponseSent

Property Value
Description Indicates if the first response has been sent.
DisplayName First Response Sent
IsValidForForm True
IsValidForRead True
LogicalName firstresponsesent
RequiredLevel None
Type Boolean

FirstResponseSent Options

Value Label
1 Yes
0 No

DefaultValue: False

FirstResponseSLAStatus

Property Value
Description Shows the status of the initial response time for the case according to the terms of the SLA.
DisplayName First Response SLA Status
IsValidForForm True
IsValidForRead True
LogicalName firstresponseslastatus
RequiredLevel None
Type Picklist

FirstResponseSLAStatus Options

Value Label
1 In Progress
2 Nearing Noncompliance
3 Succeeded
4 Noncompliant

FollowupBy

Property Value
DateTimeBehavior UserLocal
Description Enter the date by which a customer service representative has to follow up with the customer on this case.
DisplayName Follow Up By
Format DateOnly
IsValidForForm True
IsValidForRead True
LogicalName followupby
RequiredLevel None
Type DateTime

FollowUpTaskCreated

Property Value
Description This attribute is used for Sample Service Business Processes.
DisplayName Follow up Task Created
IsValidForForm True
IsValidForRead True
LogicalName followuptaskcreated
RequiredLevel None
Type Boolean

FollowUpTaskCreated Options

Value Label
1 Yes
0 No

DefaultValue: False

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

IncidentId

Property Value
Description Unique identifier of the case.
DisplayName Case
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName incidentid
RequiredLevel SystemRequired
Type Uniqueidentifier

IncidentStageCode

Property Value
Description Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
DisplayName Case Stage
IsValidForForm True
IsValidForRead True
LogicalName incidentstagecode
RequiredLevel None
Type Picklist

IncidentStageCode Options

Value Label
1 Default Value

InfluenceScore

Property Value
Description Will contain the Influencer score coming from NetBreeze.
DisplayName Influence Score
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName influencescore
MaxValue 1000000000
MinValue 0
Precision 2
RequiredLevel None
Type Double

IsDecrementing

Property Value
Description For system use only.
DisplayName Decrementing
IsValidForForm True
IsValidForRead True
LogicalName isdecrementing
RequiredLevel None
Type Boolean

IsDecrementing Options

Value Label
1 Yes
0 No

DefaultValue: False

IsEscalated

Property Value
Description Indicates if the case has been escalated.
DisplayName Is Escalated
IsValidForForm True
IsValidForRead True
LogicalName isescalated
RequiredLevel None
Type Boolean

IsEscalated Options

Value Label
1 Yes
0 No

DefaultValue: False

KbArticleId

Property Value
Description Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
DisplayName Knowledge Base Article
IsValidForForm True
IsValidForRead True
LogicalName kbarticleid
RequiredLevel None
Targets kbarticle
Type Lookup

LastOnHoldTime

Property Value
DateTimeBehavior UserLocal
Description Contains the date time stamp of the last on hold time.
DisplayName Last On Hold Time
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName lastonholdtime
RequiredLevel None
Type DateTime

MasterId

Property Value
Description Choose the primary case the current case was merged into.
DisplayName Master Case
IsValidForForm False
IsValidForRead True
LogicalName masterid
RequiredLevel None
Targets incident
Type Lookup

MessageTypeCode

Property Value
Description Shows whether the post originated as a public or private message.
DisplayName Received As
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName messagetypecode
RequiredLevel None
Type Picklist

MessageTypeCode Options

Value Label
0 Public Message
1 Private Message

msdyn_IncidentType

Added by: Field Service Solution

Property Value
Description Unique identifier for Incident Type associated with Case.
DisplayName Incident Type
IsValidForForm True
IsValidForRead True
LogicalName msdyn_incidenttype
RequiredLevel None
Targets msdyn_incidenttype
Type Lookup

msdyn_iotalert

Added by: Connected Field Service for Microsoft Dynamics 365 Solution

Property Value
Description The iot alert that initiated this case
DisplayName IoT Alert
IsValidForForm True
IsValidForRead True
LogicalName msdyn_iotalert
RequiredLevel None
Targets msdyn_iotalert
Type Lookup

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Targets systemuser,team
Type Owner

OwnerIdType

Added by: Active Solution Solution

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

ParentCaseId

Property Value
Description Choose the parent case for a case.
DisplayName Parent Case
IsValidForForm True
IsValidForRead True
LogicalName parentcaseid
RequiredLevel None
Targets incident
Type Lookup

PrimaryContactId

Property Value
Description Select a primary contact for this case.
DisplayName Contact
IsValidForForm True
IsValidForRead True
LogicalName primarycontactid
RequiredLevel None
Targets contact
Type Lookup

PriorityCode

Property Value
Description Select the priority so that preferred customers or critical issues are handled quickly.
DisplayName Priority
IsValidForForm True
IsValidForRead True
LogicalName prioritycode
RequiredLevel None
Type Picklist

PriorityCode Options

Value Label
1 High
2 Normal
3 Low

ProcessId

Property Value
Description Contains the id of the process associated with the entity.
DisplayName Process Id
IsValidForForm False
IsValidForRead True
LogicalName processid
RequiredLevel None
Type Uniqueidentifier

ProductId

Property Value
Description Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
DisplayName Product
IsValidForForm True
IsValidForRead True
LogicalName productid
RequiredLevel None
Targets product
Type Lookup

ProductSerialNumber

Property Value
Description Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
DisplayName Serial Number
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName productserialnumber
MaxLength 100
RequiredLevel None
Type String

ResolveBy

Property Value
DateTimeBehavior UserLocal
Description Enter the date by when the case must be resolved.
DisplayName Resolve By
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName resolveby
RequiredLevel None
Type DateTime

ResolveByKPIId

Property Value
Description For internal use only.
DisplayName Resolve By KPI
IsValidForForm True
IsValidForRead True
LogicalName resolvebykpiid
RequiredLevel None
Targets slakpiinstance
Type Lookup

ResolveBySLAStatus

Property Value
Description Shows the status of the resolution time for the case according to the terms of the SLA.
DisplayName Resolve By SLA Status
IsValidForForm True
IsValidForRead True
LogicalName resolvebyslastatus
RequiredLevel None
Type Picklist

ResolveBySLAStatus Options

Value Label
1 In Progress
2 Nearing Noncompliance
3 Succeeded
4 Noncompliant

ResponseBy

Property Value
DateTimeBehavior UserLocal
Description For internal use only.
DisplayName First Response By
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName responseby
RequiredLevel None
Type DateTime

ResponsibleContactId

Property Value
Description Choose an additional customer contact who can also help resolve the case.
DisplayName Responsible Contact
IsValidForForm True
IsValidForRead True
LogicalName responsiblecontactid
RequiredLevel None
Targets contact
Type Lookup

RouteCase

Property Value
Description Tells whether the incident has been routed to queue or not.
DisplayName Route Case
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName routecase
RequiredLevel None
Type Boolean

RouteCase Options

Value Label
1 Yes
0 No

DefaultValue: True

SentimentValue

Property Value
Description Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
DisplayName Sentiment Value
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName sentimentvalue
MaxValue 100000000000
MinValue -100000000000
Precision 2
RequiredLevel None
Type Double

ServiceStage

Property Value
Description Select the stage, in the case resolution process, that the case is in.
DisplayName Service Stage
IsValidForForm True
IsValidForRead True
LogicalName servicestage
RequiredLevel None
Type Picklist

ServiceStage Options

Value Label
0 Identify
1 Research
2 Resolve

SeverityCode

Property Value
Description Select the severity of this case to indicate the incident's impact on the customer's business.
DisplayName Severity
IsValidForForm True
IsValidForRead True
LogicalName severitycode
RequiredLevel None
Type Picklist

SeverityCode Options

Value Label
1 Default Value

SLAId

Property Value
Description Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName SLA
IsValidForForm True
IsValidForRead True
LogicalName slaid
RequiredLevel None
Targets sla
Type Lookup

SocialProfileId

Property Value
Description Unique identifier of the social profile with which the case is associated.
DisplayName Social Profile
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName socialprofileid
RequiredLevel None
Targets socialprofile
Type Lookup

StageId

Property Value
Description Contains the id of the stage where the entity is located.
DisplayName (Deprecated) Stage Id
IsValidForForm False
IsValidForRead True
LogicalName stageid
RequiredLevel None
Type Uniqueidentifier

StateCode

Property Value
Description Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

StateCode Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Resolved 5 Resolved
2 Canceled 6 Canceled

StatusCode

Property Value
Description Select the case's status.
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

StatusCode Options

Value Label State
1 In Progress 0
2 On Hold 0
3 Waiting for Details 0
4 Researching 0
5 Problem Solved 1
6 Cancelled 2
1000 Information Provided 1
2000 Merged 2

SubjectId

Property Value
Description Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
DisplayName Subject
IsValidForForm True
IsValidForRead True
LogicalName subjectid
RequiredLevel None
Targets subject
Type Lookup

TicketNumber

Property Value
Description Shows the case number for customer reference and searching capabilities. This cannot be modified.
DisplayName Case Number
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
IsValidForUpdate False
LogicalName ticketnumber
MaxLength 100
RequiredLevel None
Type String

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Title

Property Value
Description Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
DisplayName Case Title
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName title
MaxLength 200
RequiredLevel ApplicationRequired
Type String

TransactionCurrencyId

Property Value
Description Choose the local currency for the record to make sure budgets are reported in the correct currency.
DisplayName Currency
IsValidForForm True
IsValidForRead True
LogicalName transactioncurrencyid
RequiredLevel None
Targets transactioncurrency
Type Lookup

TraversedPath

Property Value
Description A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
DisplayName (Deprecated) Traversed Path
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName traversedpath
MaxLength 1250
RequiredLevel None
Type String

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

AccountId

Property Value
Description Unique identifier of the account with which the case is associated.
DisplayName Account
IsValidForForm False
IsValidForRead True
LogicalName accountid
RequiredLevel None
Targets account
Type Lookup

AccountIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName accountidname
MaxLength 100
RequiredLevel None
Type String

AccountIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName accountidyominame
MaxLength 100
RequiredLevel None
Type String

ContactId

Property Value
Description Unique identifier of the contact associated with the case.
DisplayName Contact
IsValidForForm False
IsValidForRead True
LogicalName contactid
RequiredLevel None
Targets contact
Type Lookup

ContactIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName contactidname
MaxLength 100
RequiredLevel None
Type String

ContactIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName contactidyominame
MaxLength 100
RequiredLevel None
Type String

ContractDetailIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName contractdetailidname
MaxLength 100
RequiredLevel None
Type String

ContractIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName contractidname
MaxLength 100
RequiredLevel None
Type String

CreatedBy

Property Value
Description Shows who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByExternalParty

Property Value
Description Shows the external party who created the record.
DisplayName Created By (External Party)
IsValidForForm True
IsValidForRead True
LogicalName createdbyexternalparty
RequiredLevel None
Targets externalparty
Type Lookup

CreatedByExternalPartyName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyexternalpartyname
MaxLength 100
RequiredLevel None
Type String

CreatedByExternalPartyYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyexternalpartyyominame
MaxLength 100
RequiredLevel None
Type String

CreatedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel None
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Property Value
Description Shows who created the record on behalf of another user.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

CustomerIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName customeridname
MaxLength 160
RequiredLevel ApplicationRequired
Type String

CustomerIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName customeridyominame
MaxLength 450
RequiredLevel ApplicationRequired
Type String

EntitlementIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName entitlementidname
MaxLength 100
RequiredLevel None
Type String

EntityImage_Timestamp

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName entityimage_timestamp
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

EntityImage_URL

Property Value
Description
DisplayName
FormatName Url
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName entityimage_url
MaxLength 200
RequiredLevel None
Type String

EntityImageId

Property Value
Description
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName entityimageid
RequiredLevel None
Type Uniqueidentifier

EscalatedOn

Property Value
DateTimeBehavior UserLocal
Description Indicates the date and time when the case was escalated.
DisplayName Escalated On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName escalatedon
RequiredLevel None
Type DateTime

ExchangeRate

Property Value
Description Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
DisplayName Exchange Rate
IsValidForForm True
IsValidForRead True
LogicalName exchangerate
MaxValue 100000000000
MinValue 0.0000000001
Precision 10
RequiredLevel None
Type Decimal

FirstResponseByKPIIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName firstresponsebykpiidname
MaxLength 100
RequiredLevel None
Type String

KbArticleIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName kbarticleidname
MaxLength 100
RequiredLevel None
Type String

MasterIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName masteridname
MaxLength 100
RequiredLevel None
Type String

Merged

Property Value
Description Tells whether the incident has been merged with another incident.
DisplayName Internal Use Only
IsValidForForm True
IsValidForRead True
LogicalName merged
RequiredLevel None
Type Boolean

Merged Options

Value Label
1 Yes
0 No

DefaultValue: False

ModifiedBy

Property Value
Description Shows who last updated the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByExternalParty

Property Value
Description Shows the external party who modified the record.
DisplayName Modified By (External Party)
IsValidForForm True
IsValidForRead True
LogicalName modifiedbyexternalparty
RequiredLevel None
Targets externalparty
Type Lookup

ModifiedByExternalPartyName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyexternalpartyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByExternalPartyYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyexternalpartyyominame
MaxLength 100
RequiredLevel None
Type String

ModifiedByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel None
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Property Value
Description Shows who last updated the record on behalf of another user.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel None
Type String

msdyn_IncidentTypeName

Added by: Field Service Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_incidenttypename
MaxLength 100
RequiredLevel None
Type String

msdyn_iotalertName

Added by: Connected Field Service for Microsoft Dynamics 365 Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_iotalertname
MaxLength 100
RequiredLevel None
Type String

NumberOfChildIncidents

Property Value
Description Number of child incidents associated with the incident.
DisplayName Child Cases
Format None
IsValidForForm False
IsValidForRead True
LogicalName numberofchildincidents
MaxValue 2147483647
MinValue 0
RequiredLevel None
Type Integer

OnHoldTime

Property Value
Description Shows the duration in minutes for which the case was on hold.
DisplayName On Hold Time (Minutes)
Format None
IsValidForForm True
IsValidForRead True
LogicalName onholdtime
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

OwnerIdName

Property Value
Description Name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridname
MaxLength 100
RequiredLevel SystemRequired
Type String

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm False
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Targets businessunit
Type Lookup

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Targets team
Type Lookup

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Targets systemuser
Type Lookup

ParentCaseIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName parentcaseidname
MaxLength 100
RequiredLevel None
Type String

PrimaryContactIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName primarycontactidname
MaxLength 100
RequiredLevel None
Type String

PrimaryContactIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName primarycontactidyominame
MaxLength 100
RequiredLevel None
Type String

ProductIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName productidname
MaxLength 100
RequiredLevel None
Type String

ResolveByKPIIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName resolvebykpiidname
MaxLength 100
RequiredLevel None
Type String

ResponsibleContactIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName responsiblecontactidname
MaxLength 100
RequiredLevel None
Type String

ResponsibleContactIdYomiName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName responsiblecontactidyominame
MaxLength 100
RequiredLevel None
Type String

SLAInvokedId

Property Value
Description Last SLA that was applied to this case. This field is for internal use only.
DisplayName Last SLA applied
IsValidForForm False
IsValidForRead True
LogicalName slainvokedid
RequiredLevel None
Targets sla
Type Lookup

SLAInvokedIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName slainvokedidname
MaxLength 100
RequiredLevel None
Type String

SLAName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName slaname
MaxLength 100
RequiredLevel None
Type String

SocialProfileIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName socialprofileidname
MaxLength 100
RequiredLevel None
Type String

SubjectIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName subjectidname
MaxLength 100
RequiredLevel None
Type String

TransactionCurrencyIdName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName transactioncurrencyidname
MaxLength 100
RequiredLevel None
Type String

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

One-To-Many Relationships

Listed by SchemaName.

Incident_ActivityPointers

Added by: System Solution Solution

Same as activitypointer entity Incident_ActivityPointers Many-To-One relationship.

Property Value
ReferencingEntity activitypointer
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName Incident_ActivityPointers
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_SyncErrors

Added by: System Solution Solution

Same as syncerror entity Incident_SyncErrors Many-To-One relationship.

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_SyncErrors
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_activity_parties

Added by: System Solution Solution

Same as activityparty entity incident_activity_parties Many-To-One relationship.

Property Value
ReferencingEntity activityparty
ReferencingAttribute partyid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName incident_activity_parties
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_DuplicateMatchingRecord

Added by: System Solution Solution

Same as duplicaterecord entity Incident_DuplicateMatchingRecord Many-To-One relationship.

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute duplicaterecordid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName Incident_DuplicateMatchingRecord
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_DuplicateBaseRecord

Added by: System Solution Solution

Same as duplicaterecord entity Incident_DuplicateBaseRecord Many-To-One relationship.

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute baserecordid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName Incident_DuplicateBaseRecord
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_AsyncOperations

Added by: System Solution Solution

Same as asyncoperation entity Incident_AsyncOperations Many-To-One relationship.

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName Incident_AsyncOperations
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_MailboxTrackingFolder

Added by: System Solution Solution

Same as mailboxtrackingfolder entity Incident_MailboxTrackingFolder Many-To-One relationship.

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_MailboxTrackingFolder
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_ProcessSessions

Added by: System Solution Solution

Same as processsession entity Incident_ProcessSessions Many-To-One relationship.

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName Incident_ProcessSessions
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 110
CascadeConfiguration Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_BulkDeleteFailures

Added by: System Solution Solution

Same as bulkdeletefailure entity Incident_BulkDeleteFailures Many-To-One relationship.

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName Incident_BulkDeleteFailures
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_principalobjectattributeaccess

Added by: System Solution Solution

Same as principalobjectattributeaccess entity incident_principalobjectattributeaccess Many-To-One relationship.

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName incident_principalobjectattributeaccess
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_Appointments

Added by: System Solution Solution

Same as appointment entity Incident_Appointments Many-To-One relationship.

Property Value
ReferencingEntity appointment
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Appointments
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_Emails

Added by: System Solution Solution

Same as email entity Incident_Emails Many-To-One relationship.

Property Value
ReferencingEntity email
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Emails
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_Faxes

Added by: System Solution Solution

Same as fax entity Incident_Faxes Many-To-One relationship.

Property Value
ReferencingEntity fax
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Faxes
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_Letters

Added by: System Solution Solution

Same as letter entity Incident_Letters Many-To-One relationship.

Property Value
ReferencingEntity letter
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Letters
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_Phonecalls

Added by: System Solution Solution

Same as phonecall entity Incident_Phonecalls Many-To-One relationship.

Property Value
ReferencingEntity phonecall
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Phonecalls
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_Tasks

Added by: System Solution Solution

Same as task entity Incident_Tasks Many-To-One relationship.

Property Value
ReferencingEntity task
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Tasks
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_RecurringAppointmentMasters

Added by: System Solution Solution

Same as recurringappointmentmaster entity Incident_RecurringAppointmentMasters Many-To-One relationship.

Property Value
ReferencingEntity recurringappointmentmaster
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_RecurringAppointmentMasters
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

Incident_SocialActivities

Added by: System Solution Solution

Same as socialactivity entity Incident_SocialActivities Many-To-One relationship.

Property Value
ReferencingEntity socialactivity
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_SocialActivities
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: NoCascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_connections1

Added by: System Solution Solution

Same as connection entity incident_connections1 Many-To-One relationship.

Property Value
ReferencingEntity connection
ReferencingAttribute record1id
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_connections1
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 100
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_connections2

Added by: System Solution Solution

Same as connection entity incident_connections2 Many-To-One relationship.

Property Value
ReferencingEntity connection
ReferencingAttribute record2id
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_connections2
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order: 100
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_QueueItem

Added by: System Solution Solution

Same as queueitem entity Incident_QueueItem Many-To-One relationship.

Property Value
ReferencingEntity queueitem
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_QueueItem
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_Annotation

Added by: System Solution Solution

Same as annotation entity Incident_Annotation Many-To-One relationship.

Property Value
ReferencingEntity annotation
ReferencingAttribute objectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_Annotation
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

slakpiinstance_incident

Added by: System Solution Solution

Same as slakpiinstance entity slakpiinstance_incident Many-To-One relationship.

Property Value
ReferencingEntity slakpiinstance
ReferencingAttribute regarding
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName slakpiinstance_incident
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_ServiceAppointments

Same as serviceappointment entity Incident_ServiceAppointments Many-To-One relationship.

Property Value
ReferencingEntity serviceappointment
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_ServiceAppointments
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: RemoveLink
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_actioncard

Added by: System Solution Solution

Same as actioncard entity incident_actioncard Many-To-One relationship.

Property Value
ReferencingEntity actioncard
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_actioncard
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Incident_IncidentResolutions

Same as incidentresolution entity Incident_IncidentResolutions Many-To-One relationship.

Property Value
ReferencingEntity incidentresolution
ReferencingAttribute incidentid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName Incident_IncidentResolutions
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_PostFollows

Added by: System Solution Solution

Same as postfollow entity incident_PostFollows Many-To-One relationship.

Property Value
ReferencingEntity postfollow
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName incident_PostFollows
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_existingcase

Same as incident entity incident_existingcase Many-To-One relationship.

Property Value
ReferencingEntity incident
ReferencingAttribute existingcase
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_existingcase
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_master_incident

Same as incident entity incident_master_incident Many-To-One relationship.

Property Value
ReferencingEntity incident
ReferencingAttribute masterid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName incident_master_incident
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_parent_incident

Same as incident entity incident_parent_incident Many-To-One relationship.

Property Value
ReferencingEntity incident
ReferencingAttribute parentcaseid
IsHierarchical False
IsCustomizable False
ReferencedEntityNavigationPropertyName incident_parent_incident
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: Cascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

OriginatingCase_Lead

Same as lead entity OriginatingCase_Lead Many-To-One relationship.

Property Value
ReferencingEntity lead
ReferencingAttribute originatingcaseid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName OriginatingCase_Lead
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

knowledgearticle_incidents

Same as knowledgearticleincident entity knowledgearticle_incidents Many-To-One relationship.

Property Value
ReferencingEntity knowledgearticleincident
ReferencingAttribute incidentid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName knowledgearticle_incidents
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_phonetocaseprocess_incidentid

Same as phonetocaseprocess entity lk_phonetocaseprocess_incidentid Many-To-One relationship.

Property Value
ReferencingEntity phonetocaseprocess
ReferencingAttribute incidentid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_phonetocaseprocess
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order:
CascadeConfiguration Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

incident_OpportunityCloses

Added by: Sales Solution

Same as opportunityclose entity incident_OpportunityCloses Many-To-One relationship.

Property Value
ReferencingEntity opportunityclose
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_OpportunityCloses
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_OrderCloses

Added by: Sales Solution

Same as orderclose entity incident_OrderCloses Many-To-One relationship.

Property Value
ReferencingEntity orderclose
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_OrderCloses
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_QuoteCloses

Added by: Sales Solution

Same as quoteclose entity incident_QuoteCloses Many-To-One relationship.

Property Value
ReferencingEntity quoteclose
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_QuoteCloses
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_msdyn_bookingalerts

Added by: Active Solution Solution

Same as msdyn_bookingalert entity incident_msdyn_bookingalerts Many-To-One relationship.

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_msdyn_bookingalerts
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

incident_msdyn_approvals

Added by: Active Solution Solution

Same as msdyn_approval entity incident_msdyn_approvals Many-To-One relationship.

Property Value
ReferencingEntity msdyn_approval
ReferencingAttribute regardingobjectid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName incident_msdyn_approvals
AssociatedMenuConfiguration Behavior: DoNotDisplay
Group: Details
Label:
Order:
CascadeConfiguration Assign: Cascade
Delete: Cascade
Merge: Cascade
Reparent: Cascade
Share: Cascade
Unshare: Cascade

bpf_incident_msdyn_bpf_989e9b1857e24af18787d5143b67523b

Added by: Field Service Solution

Same as msdyn_bpf_989e9b1857e24af18787d5143b67523b entity bpf_incident_msdyn_bpf_989e9b1857e24af18787d5143b67523b Many-To-One relationship.

Property Value
ReferencingEntity msdyn_bpf_989e9b1857e24af18787d5143b67523b
ReferencingAttribute bpf_incidentid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName bpf_incident_msdyn_bpf_989e9b1857e24af18787d5143b67523b
AssociatedMenuConfiguration Behavior: UseLabel
Group: Details
Label: incident
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_incident_msdyn_workorder_ServiceRequest

Added by: Field Service Solution

Same as msdyn_workorder entity msdyn_incident_msdyn_workorder_ServiceRequest Many-To-One relationship.

Property Value
ReferencingEntity msdyn_workorder
ReferencingAttribute msdyn_servicerequest
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_workorder_ServiceRequest
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

bpf_incident_msdyn_bpf_477c16f59170487b8b4dc895c5dcd09b

Added by: Connected Field Service for Microsoft Dynamics 365 Solution

Same as msdyn_bpf_477c16f59170487b8b4dc895c5dcd09b entity bpf_incident_msdyn_bpf_477c16f59170487b8b4dc895c5dcd09b Many-To-One relationship.

Property Value
ReferencingEntity msdyn_bpf_477c16f59170487b8b4dc895c5dcd09b
ReferencingAttribute bpf_incidentid
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName bpf_incident_msdyn_bpf_477c16f59170487b8b4dc895c5dcd09b
AssociatedMenuConfiguration Behavior: UseLabel
Group: Details
Label: incident
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_incident_msdyn_iotalert_Case

Added by: Connected Field Service for Microsoft Dynamics 365 Solution

Same as msdyn_iotalert entity msdyn_incident_msdyn_iotalert_Case Many-To-One relationship.

Property Value
ReferencingEntity msdyn_iotalert
ReferencingAttribute msdyn_case
IsHierarchical False
IsCustomizable True
ReferencedEntityNavigationPropertyName msdyn_incident_msdyn_iotalert_Case
AssociatedMenuConfiguration Behavior: UseCollectionName
Group: Details
Label:
Order: 10000
CascadeConfiguration Assign: NoCascade
Delete: RemoveLink
Merge: NoCascade
Reparent: NoCascade
Share: NoCascade
Unshare: NoCascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

lk_incidentbase_createdby

Added by: System Solution Solution

See systemuser Entity lk_incidentbase_createdby One-To-Many relationship.

lk_incidentbase_createdonbehalfby

Added by: System Solution Solution

See systemuser Entity lk_incidentbase_createdonbehalfby One-To-Many relationship.

lk_incidentbase_modifiedby

Added by: System Solution Solution

See systemuser Entity lk_incidentbase_modifiedby One-To-Many relationship.

lk_incidentbase_modifiedonbehalfby

Added by: System Solution Solution

See systemuser Entity lk_incidentbase_modifiedonbehalfby One-To-Many relationship.

system_user_incidents

Added by: System Solution Solution

See systemuser Entity system_user_incidents One-To-Many relationship.

team_incidents

Added by: System Solution Solution

See team Entity team_incidents One-To-Many relationship.

business_unit_incidents

Added by: System Solution Solution

See businessunit Entity business_unit_incidents One-To-Many relationship.

processstage_incident

Added by: System Solution Solution

See processstage Entity processstage_incident One-To-Many relationship.

manualsla_cases

Added by: System Solution Solution

See sla Entity manualsla_cases One-To-Many relationship.

sla_cases

Added by: System Solution Solution

See sla Entity sla_cases One-To-Many relationship.

incident_customer_accounts

Added by: System Solution Solution

See account Entity incident_customer_accounts One-To-Many relationship.

contact_as_responsible_contact

Added by: System Solution Solution

See contact Entity contact_as_responsible_contact One-To-Many relationship.

incident_customer_contacts

Added by: System Solution Solution

See contact Entity incident_customer_contacts One-To-Many relationship.

contact_as_primary_contact

Added by: System Solution Solution

See contact Entity contact_as_primary_contact One-To-Many relationship.

contract_cases

See contract Entity contract_cases One-To-Many relationship.

contract_detail_cases

See contractdetail Entity contract_detail_cases One-To-Many relationship.

entitlement_cases

See entitlement Entity entitlement_cases One-To-Many relationship.

incident_existingcase

See incident Entity incident_existingcase One-To-Many relationship.

incident_master_incident

See incident Entity incident_master_incident One-To-Many relationship.

incident_parent_incident

See incident Entity incident_parent_incident One-To-Many relationship.

kbarticle_incidents

Added by: System Solution Solution

See kbarticle Entity kbarticle_incidents One-To-Many relationship.

product_incidents

Added by: Product Management Solution

See product Entity product_incidents One-To-Many relationship.

slakpiinstance_incident_firstresponsebykpi

Added by: System Solution Solution

See slakpiinstance Entity slakpiinstance_incident_firstresponsebykpi One-To-Many relationship.

slakpiinstance_incident_resolvebykpi

Added by: System Solution Solution

See slakpiinstance Entity slakpiinstance_incident_resolvebykpi One-To-Many relationship.

socialprofile_cases

Added by: System Solution Solution

See socialprofile Entity socialprofile_cases One-To-Many relationship.

subject_incidents

Added by: System Solution Solution

See subject Entity subject_incidents One-To-Many relationship.

TransactionCurrency_Incident

Added by: System Solution Solution

See transactioncurrency Entity TransactionCurrency_Incident One-To-Many relationship.

msdyn_msdyn_incidenttype_incident_IncidentType

Added by: Field Service Solution

See msdyn_incidenttype Entity msdyn_msdyn_incidenttype_incident_IncidentType One-To-Many relationship.

msdyn_msdyn_iotalert_incident_IoTAlert

Added by: IoT Connector for Microsoft Dynamics 365 Solution

See msdyn_iotalert Entity msdyn_msdyn_iotalert_incident_IoTAlert One-To-Many relationship.

Many-To-Many Relationships

Relationship details provided where the Incident entity is the first entity in the relationship. Listed by SchemaName.

KnowledgeBaseRecord_Incident

See knowledgebaserecord Entity KnowledgeBaseRecord_Incident Many-To-Many Relationship.

Troubleshoot errors

Error Resolution
Incident does not have valid status code Make sure that you have used valid values for both StateCode and StatusCode attributes in the request body if initiating any state change. See StateCode Options and StatusCode options for the list of valid values for these two attributes.

See also

About the Entity Reference
Programming reference for Dynamics 365 Customer Engagement
Web API Reference
Microsoft.Dynamics.CRM.incident