Unified Service Desk Guide

Get started Unified Service Desk overview Unified Service Desk concepts Unified Service Desk system requirements Install, deploy, and upgrade Download Unified Service Desk	Configure Learn to use Unified Service Desk Configure your agent application Configuration walkthroughs Hosted control types, action, and event reference
Administer Manage access control Manage global options Configure client caching Configure auditing and diagnostics	Extend Integrate with external and web applications Use custom hosted control in Unified Service Desk Create custom listeners for auditing, diagnostics and traces Integrate with Citrix applications
Use (customer service agents) Connect to the server using the client application Use the Interactive service hub sample application package Use the Web Client sample application package Accessibility features	Troubleshoot and debug Configure client diagnostic logging Use the Debugger control Debug your custom code
Related apps & framework Customer Service Hub Help Omnichannel for Customer Service Guide Dynamics 365 Channel Integration Framework Guide

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