Enable user support features

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Whether you're providing your own user support or working with a partner to provide support, follow the steps below to enable the support provider to request elevated device access, or escalate issues to Microsoft Managed Desktop, if needed.

1. If they don't already have one, users need an account in same the Azure Active Directory (AAD) domain as the Microsoft Managed Desktop devices.
2. Add the user accounts to the Modern Workplace Roles-Support Partner security group in the Azure Active Directory (AAD).

Steps to get started with Microsoft Managed Desktop

1. Access admin portal.
2. Add and verify admin contacts in the Admin portal.
3. Adjust settings after enrollment.
4. Deploy and assign Intune Company Portal.
5. Assign licenses.
6. Deploy apps.
7. Prepare devices.
8. Set up first-run experience with Autopilot and the Enrollment Status Page.
9. Enable user support features (this article).
10. Get your users ready to use devices.
11. Get started with app control.