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Admin support

  • مقالة
  • قراءة خلال 2 دقائق

Microsoft will provide proactive and reactive incident management.

Microsoft tracks incidents in the Microsoft Managed Desktop Admin portal. They're classified according to the severity definitions.

Customers can contact Microsoft Managed Desktop operations for:

  • Information requests on the Microsoft Managed Desktop tenant or configuration.
  • Change requests to the configuration of Microsoft Managed Desktop devices.
  • Reporting an incident or outage.

What's included?

Support for Includes
Microsoft Managed Desktop
  • A team of engineers dedicated to Microsoft Managed Desktop devices.
  • Support options for users with Microsoft Managed Desktop devices.
  • Grants limited administrative access to Microsoft Managed Desktop devices for engineers managing Microsoft Managed Desktop devices.
Products
  • Windows 10 with Microsoft 365 Defender for Endpoint.
  • The following Microsoft 365 Apps for Enterprise apps: Outlook, Word, PowerPoint, Excel, Skype for Business client, Microsoft Teams.
  • Microsoft Store for Business.
  • OneDrive client.
Geography Currently, the United States, Canada (excluding Quebec), United Kingdom, Belgium, Luxembourg, the Netherlands, Australia, and New Zealand (24x7x365) are supported.
Language English is the only supported language for phone and chat conversations with customers.
HelpDesk We're partnering with, not replacing, your corporate helpdesk; line-of-Business (LOB) apps, network resources, etc. are still handled by your helpdesk.
Test group and other devices Microsoft Managed Desktop devices in the "Test" group and devices not part of Microsoft Managed Desktop are out of scope.