Windows Autopilot support information
Applies to
- Windows 11
- Windows 10
The following table displays support information for the Windows Autopilot program.
Before contacting the resources listed below for Windows Autopilot-related issues, check the Windows Autopilot FAQ.
| Audience | Support contact |
|---|---|
| OEM or Channel Partner registering devices as a CSP (via MPC) | Use the help resources available in MPC. Whether you are a named partner or a channel partner (distributor, reseller, SI, etc.), if you’re a CSP registering Autopilot devices through MPC (either manually or through the MPC API), your first-line of support should be the help resources within MPC. |
| OEM registering devices using OEM Direct API | Contact MSOEMOPS@microsoft.com. Response time depends on priority: Low – 120 hours Normal – 72 hours High – 24 hours Immediate – 4 hours |
| Enterprise customers | Contact your Technical Account Manager (TAM), or Account Technology Strategist (ATS), or Customer Service Support (CSS) representative. |
| End-user | Contact your IT administrator. |
| Microsoft Partner Center (MPC) users | Use the help resources available in MPC. |
| Microsoft Store for Business (MSfB) users | Use the help resources available in MSfB. |
| Intune users | From the Microsoft Endpoint Manager admin center, click Help and support. |
| Microsoft 365 Business Premium | Support is accessible directly through the Microsoft 365 Business Premium portal when logged in: https://support.microsoft.com/en-us. |
| Queries relating to MDA testing | Contact MDAHelp@microsoft.com. |
الملاحظات
إرسال الملاحظات وعرضها المتعلقة بـ