How to remove a reseller relationship with a customer in Partner Center

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Appropriate roles: Global admin

This article describes how to remove a reseller relationship with a customer in Partner Center.

Direct partners or Indirect providers: if you're no longer transacting with a customer, you can remove the relationship in Partner Center.

Removing a relationship has the following consequences:

  • Removes the customer from your list of customers in Partner Center
  • Removes you from the list of available support contacts for your customer
  • Removes your delegation admin privileges for the customer
  • Prevents you from making future purchases for the customer

How to remove a relationship

To remove the relationship, you'll need to cancel Azure reserved instance (RI) reservations, cancel software purchases, and suspend any remaining active subscriptions first.

  1. Suspend any active subscriptions.

    1. From the Partner Center, go to Customers and select a customer

    2. Under Subscriptions, select a subscription.

    3. Select Suspended

    4. Repeat these steps for each active subscription.

  2. Remove the relationship in Partner Center:

    a. From the Partner Center, go to Customers and select a customer.

    b. Select the Account.

    c. Select Remove reseller relationship.

    Note

    If any subscriptions are still active, the Remove reseller relationship link will be inactive.

Next steps