Error with AttributeMap when upgrading Dynamics 365 Field Service

This article helps resolve the "AttributeMap" error messages when upgrading Microsoft Dynamics 365 Field Service.

Error with customerid and msdyn_serviceaccount

An AttributeMap, with ID: GUID, between attribute customerid and msdyn_serviceaccount of entity incident and msdyn_workorder, has an unmanaged base instance and therefore cannot be updated by a managed solution.

Resolution

You can follow these steps to resolve this issue. The attribute map will be automatically re-created by upgrading to a newer version. Review the attribute map and delete it in your environment.

1. Go to Settings > Customization > Customize the System.
2. Go to Entities > Work Orders > N:1 Relationships.
3. Double-click the msdyn_account_msdyn_workorder_ServiceAccount row.
4. Select Mappings.
5. Select the Service Account mapping and delete it.
6. Run upgrade again.

Error with customerid and msdyn_billingaccount

An AttributeMap, with ID: GUID, between attribute customerid and msdyn_billingaccount of entity incident and msdyn_workorder, has an unmanaged base instance and therefore cannot be updated by a managed solution.

Resolution

You can follow these steps to resolve this issue. The attribute map will be automatically recreated by upgrading to a newer version. Review the attribute map and delete it in your environment.

1. Go to Settings > Customization > Customize the System.
2. Go to Entities > Work Orders > N:1 Relationships.
3. Double-click the msdyn_account_msdyn_workorder_BillingAccount row.
4. Select Mappings.
5. Select the Billing Account mapping and delete it.
6. Run upgrade again.