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Tutorial: Azure Active Directory single sign-on (SSO) integration with Pendo

  • Članak
  • 5 min. za čitanje

In this tutorial, you'll learn how to integrate Pendo with Azure Active Directory (Azure AD). When you integrate Pendo with Azure AD, you can:

  • Control in Azure AD who has access to Pendo.
  • Enable your users to be automatically signed-in to Pendo with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.

Prerequisites

To get started, you need the following items:

  • An Azure AD subscription. If you don't have a subscription, you can get a free account.
  • Pendo single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Azure AD SSO in a test environment.

  • Pendo supports IDP initiated SSO.

To configure the integration of Pendo into Azure AD, you need to add Pendo from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type Pendo in the search box.
  6. Select Pendo from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Configure and test Azure AD SSO for Pendo

Configure and test Azure AD SSO with Pendo using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in Pendo.

To configure and test Azure AD SSO with Pendo, perform the following steps:

  1. Configure Azure AD SSO - to enable your users to use this feature.
    1. Create an Azure AD test user - to test Azure AD single sign-on with B.Simon.
    2. Assign the Azure AD test user - to enable B.Simon to use Azure AD single sign-on.
  2. Configure Pendo SSO - to configure the single sign-on settings on application side.
    1. Create Pendo test user - to have a counterpart of B.Simon in Pendo that is linked to the Azure AD representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the Pendo application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Set-up single sign-on with SAML page, perform the following steps:

    a. In the Identifier text box, enter PingConnect. (If this identifier is already used by another application, contact the Pendo support team.)

    b. In the Relay State text box, type a URL using the following pattern: https://pingone.com/1.0/<CUSTOM_GUID>

    Note

    These values are not real. Update these values with the actual Identifier and Relay State. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.

  5. Pendo application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes, where as name is mapped with user.userprincipalname. Pendo application expects name to be mapped with user.mail, so you need to edit the attribute mapping by clicking on Edit icon and change the attribute mapping.

    image

  6. On the Set-up single sign-on with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    The Certificate download link

  7. On the Set up Pendo section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to Pendo.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.
  2. In the applications list, select Pendo.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure Pendo SSO

To configure single sign-on on Pendo side, you need to send the downloaded Federation Metadata XML and appropriate copied URLs from Azure portal to Pendo support team. They set this setting to have the SAML SSO connection set properly on both sides.

Create Pendo test user

In this section, you create a user called Britta Simon in Pendo. Work with Pendo support team to add the users in the Pendo platform. Users must be created and activated before you use single sign-on.

Test SSO

In this section, you test your Azure AD single sign-on configuration with following options.

  • Click on Test this application in Azure portal and you should be automatically signed in to the Pendo for which you set up the SSO.

  • You can use Microsoft My Apps. When you click the Pendo tile in the My Apps, you should be automatically signed in to the Pendo for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Pendo you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.