Manage users and licenses for customer accounts
Appropriate roles: Global admin | User management admin | Admin agent
You manage your customer's user and licenses directly in Partner Center. You can perform the following user management tasks:
- Create and delete new users in a customer's account
- Reset a customer's password
- Restore one or more user accounts deleted within the last 30 days
You can also assign subscriptions to multiple users at one time by importing the names using an Excel-compatible .csv spreadsheet file.
When you buy new subscriptions for a customer, the customer should give you a list of all the users who will need accounts, their user permissions, and which services each user needs.
Note
The Users and licenses section of Customer tab shows all users created in a specific customer’s tenant, including users that have licenses purchased from another CSP partner or from another purchasing channel.
Create user accounts for a customer
Use the following steps to create customer user accounts.
Sign in to the Partner Center dashboard, select the Customers tile, then select the customer from the Customer list.
In the customer menu, select Users and licenses.
For each user you add, select Add subscription, then fill out the information, including permissions and licenses. Save your changes.
Be sure to record the user name and temporary password to send to the user.
If you're adding multiple users one at a time, use Add another user.
You can also add multiple users at once by importing an Excel-compatible .csv spreadsheet file. You can wait until you're done with the whole set before emailing or printing the names and passwords from the confirmation screen.
Add or remove user licenses for a customer
The following steps apply to adding or removing user licenses for Microsoft products. To add or remove user licenses for license-based SaaS subscriptions in the commercial marketplace, see Add or remove licenses for a SaaS subscription.
Sign in to the Partner Center dashboard, select the Customers Tile, then select the customer from the Customer list.
In the customer menu, select Users and licenses
Choose one or more users from the list. If for example, the customer purchased new licenses and you wanted to assign them to people who don't have them yet, you can use the Filter users by... option to find the right group.
Select Manage licenses. Make your changes, then Save.
Note
For Azure Marketplace products, license assignment and activation is managed through the Independent Software Vendor (ISV) who published the product.
How do CSP licenses reflect in the Microsoft 365 Admin Center?
CSP subscriptions appear in both Licenses and Your products tab for customers underneath the Billing header. Office 365 Extra Storage or Defender for Office 365 for Faculty don't appear in the Licenses tab because they aren't assignable to customers. However they do appear in the Your products tab, which customers can see.
Software purchases appear in the Your products tab, which only customers can see. Partners should use Partner Center to view software purchases with associated key and/or download media.
NCE licenses appear as "Not Available" in the Your Products page in Assigned Licenses tab. The purchased quantity will show the license count, but Assigned Licenses will always show as "Not Available".
Reset a user's password for a customer
Use the following steps to reset a password for a customer.
Sign in to the Partner Center dashboard, select the Customers tile, then select the customer from the Customer list.
Select Users and licenses. Choose the user from the list.
At the bottom of the screen, select Reset password.
Send the new temporary password to the user.
Delete user accounts for a customer
Use the following steps to delete a customer's account.
Sign in to the Partner Center dashboard, select the Customers tile, then select the customer from the Customer list.
Select Users and licenses.
At the bottom of the screen, select Delete user account.
If you need to restore this account, you can find it in the Deleted users tab of the Customer's Users and licenses list. You have 30 days to restore a deleted user.
Restore deleted user accounts
Use the following steps to restore a deleted user account.
Sign in to the Partner Center dashboard, select the Customers tile, then select the customer from the Customer list.
Select Users and licenses.
Select the Deleted users ( ) tab. It should read (1) or greater when there are deleted users that can be restored.
Select one or more of the deleted users' checkboxes and then select Restore.
All selected user accounts will reappear in the Users and licenses page.