Help indirect resellers accept the Microsoft Partner Agreement

Unless you (the Indirect Reseller) accept the MPA, you won't be able to transact with an Indirect provider (Distributor) in CSP program. The MPA must be accepted for each CSP region that you want to do business in. We need at least one MPA signature per CSP region for the Indirect Reseller to be compliant to do CSP transactions with any indirect provider in that CSP region.

No. It’s only available in English.

If the reseller can sign in to Partner Center but doesn’t see the option to accept the MPA or verify that they're enrolled in CSP Indirect Reseller program, that most likely means that they've only enrolled in the MPN program and not in CSP as Indirect Reseller. In the past, we did allow resellers to transact through their Indirect Provider even if they hadn't officially enrolled in the CSP program.

Now it's time to become an official CSP an Indirect reseller. This also applies to “Advisor” partners who have been transacting in CSP. Microsoft needs an active CSP Indirect Reseller account in every CSP region of business for Indirect Resellers to transact with Indirect Providers.

You need at least one MPA signature per CSP region against an MPN ID. For example, if you have an MPN ID in France and have enrolled in the CSP Indirect Reseller program in France and accepted the MPA, you're compliant with the entire CSP Europe region and don’t have to accept an MPA in other European countries. You can transact with any Indirect provider in the entire CSP European region.

If you have already accepted Direct-bill MPA in CSP region, you don’t have to accept CSP Indirect Reseller MPA. However, you need to make sure that your MPN account is in Partner Center and the MPN ID shared with your indirect provider is in Partner Center.

You don't need to accept every year. To transact with an indirect provider, at least one MPA per CSP region must be accepted to maintain compliance.

If the indirect resellers don’t accept the MPA, they'll be blocked from transacting with the Indirect provider. Their Microsoft Incentives will be affected.

Indirect resellers will be blocked from transacting with indirect provider (Distributor). There's no plan to off-board the Indirect Reseller in near future.

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As an indirect provider, it is your responsibility to clearly communicate with all your indirect resellers and make them aware of the repercussions of not accepting the MPA. You're also required to provide them appropriate support and guidance in accepting the MPA. For critical issues that you can't solve, you should redirect them to Microsoft with this Partner Center Support article.

The following public can help Indirect Reseller accept the MPA and be compliant.

• The Microsoft Partner Agreement (MPA) for CSP (Contains step-by-step guidance to migrate MPN account and accept MPA in Partner Center)
• Work with indirect providers in the CSP program
• Manage locations in your partner account

Your MPN account should be used to manage your membership with Microsoft. It provides you with one Global MPN ID (PGA) and one or many Location MPN IDs (PLA) depending on the number of subsidiaries you create. Your CSP account is associated with your location MPN IDs and is used to transact with indirect providers or manage Incentives.

• Manage locations in your partner account

• Verify your organization profile

• Microsoft Partner Network membership benefits

Your CSP account associated with the location MPN ID enables you to work with indirect providers, manage customers, and earn incentives.

• The Microsoft Partner Agreement (MPA) for CSP

• Work with indirect providers in the CSP program

An MPN Global Account is equivalent to your headquarters, and MPN locations are your subsidiaries. There's one unique Global MPN ID (PGA MPN ID) and one or many unique Location MPN ID (PLA MPN IDs). You can check the MPN IDs by signing into Partner Center with your MPN account, selecting Settings, then Account Settings, and navigating to the Identifiers Page.

If you have subsidiaries in different countries, you can create MPN locations in those countries and get Location MPN IDs. You can then use those location MPN IDs to enroll into the CSP program, share the information with your indirect providers, and get incentives.

• Manage locations in your partner account

If you experience issues, create a support request from within Partner Center.

Before enrolling into CSP Indirect Reseller program, you should have an active MPN Account in Partner Center. The MPN ID country and your CSP account country should match for successful association and the MPN ID should be in Partner Center. Sign in to your MPN account (MPN and CSP sign-in credentials may be different). Go to Settings > Account Settings > Organization Profile > Identifiers and find the MPN ID with Type "Location" that matches the country of your CSP account. Learn more about MPN locations before associating an MPN ID to your CSP account during the CSP enrollment process.

Sign in to your CSP Indirect Reseller account. Go to Settings > Account Settings > Organization Profile > Identifiers. Under the CSP area of the page, the Associated MPN ID is the MPN ID associated with your CSP account and should be given to your Indirect Provider for CSP transactions.

Sign in to Partner Center with MPN account credentials (MPN and CSP sign-in credentials may be different). From Settings select Account Settings > Organization Profile > Identifiers to view your MPN IDs. To add a new MPN location/subsidiary, go to Legal profile and select Add location.

A CSP region consists of one or more countries where CSP business can be performed. Business includes, for example, working with Indirect providers, connecting with customers, transacting, and accruing incentives. You need at least one CSP account(Office 365 work account) to do business in a CSP region. To learn more, see CSP region.

If you're a CSP Indirect Reseller, you need to partner with an Indirect Provider in the same region and you can only sell to customers in the same region.

If you're unable to associate your MPN ID with your tenant and you see an error that means that the MPN ID and the tenant aren't in the same country. For the association to work, they both must be in the same country. This requirement is because Microsoft incentives are paid per country and MPN ID level. For example, if you have a CSP account in France, you need an MPN location (MPN ID) that's also in France to get paid incentives. An MPN ID in the U.K. won't work even though they are in same CSP region.

To resolve this, create an MPN location in the same country as the CSP country. To learn more, see manage MPN locations.

Yes. Once your CSP Indirect Reseller account is active in a CSP region, the same account can be used to do business in the entire region. To learn more, see CSP region.

No. CSP is a regional program. The CSP account of both the Indirect Reseller and the Indirect provider must be in same CSP region to do business. To resolve this, create a new CSP account in the European region, create an MPN location in the same country as CSP account country, and then accept the relationship request from your Indirect Provider. For example, you can create a CSP Indirect Reseller account in France, create an MPN location in France and then accept an invitation from an Indirect Provider who is either in France or any of the other countries in the CSP European region.

You can have only one MPN account (sign-in) but one or many CSP accounts (sign-ins), depending on the CSP regions of business your company is doing. For example, you can have your MPN account in the U.S. (HQ) with locations in the U.S. (Subsidiary), U.K. (Subsidiary), and Australia (Subsidiary). You can have one CSP account (Office 365 work account) in U.S. that has same sign-in credentials as your MPN account. You can have a second CSP account in the U.K. that has different sign-in credentials to manage CSP business in the European region, and third one in Australia, which has different sign-in credentials from other two to manage CSP business in Australia.

All three CSP accounts must be associated with MPN ID location accounts to do business and earn incentives in those subsidiaries. The MPN competencies and benefits can be managed only by the MPN account.

You'll need an MPN location in the country where you want to do business, and you'll need to enroll in the CSP Indirect Reseller program in that same country. To learn more, see creating new MPN locations and CSP enrollments.

After migrating your MPN account, learn more about how to sign MPA, see Learn about the Microsoft Partner Agreement.

If there are issues, create a support request from within Partner Center.

PMC to PC migration is no longer supported. To enroll in MPN, go to create a partner center account.

You need to update the legal profile information by selecting Update. Read the following articles before proceeding:

• Verify your account information

• Verify your organization profile

To get authorized in vetting, you no longer need to create a support request. You can select the "Fix Now" button.

If your CSP Indirect Reseller legal business profile is in Pending qualification status for more than five business days, create a support request in Partner Center by clicking Partner Center Support.

The Global admin in your company must accept the MPA. To find out who in your company is assigned the role of Global admin, go to User management. In the Search box, enter global admin. The names of people who are assigned the global admin role will be displayed. Any of those people can accept the MPA. If your company doesn't have a global admin, read What to do if your company needs a global admin.

If the reseller can sign in to the Partner Center dashboard but doesn't see the option to accept the MPA:

1. Do they see the Membership workspace on the home page?

If they don't see the Membership workspace in the Partner Center menu that means they haven't enrolled in the CSP program. The reseller will need to start the process to enroll as a CSP Indirect Reseller as explained in Work with indirect providers in the CSP program. After they have completed enrolling, they'll be able to accept the MPA.

2. If they do see the Membership workspace, ask them to go to Settings > Account Settings > Legal > Partner OR Reseller tab and scroll down to Program Info. What status do they see next to Indirect Reseller Status?

If the status is anything but Active, that means that the Legal Business Profile verification is still in progress or has been rejected. On that the same page, the reseller should check the Verification status and select Learn more to fix. This enables the reseller to provide the required documentation to proceed with verification.

If your reseller needs support with passing the Legal business profile check, ask them to open a request choosing these options:

• Select Support on the Partner Center menu and then select General > Account verification > and then choose the step that you need help with.

Only Global admins can accept the MPA. To find out what your role in Partner Center is:

1. Sign in to your CSP Indirect Reseller account in Partner Center and first verify that you've enrolled in the CSP Indirect Reseller account.

2. Go to User management and check that the signed-in account is assigned the “Global admin” role. If it isn't, it can't be used to accept the MPA. Search for Global admin in the search box on the User management page, and contact them to accept the MPA.

Sign in to Partner Center with a CSP Indirect Reseller account. If you're an Admin agent or Sales agent in CSP, you can go to the Agreement page to verify that the Microsoft Partner Agreement is visible.

If you're a Global admin, go to the CSP Overview page. If you see the green banner, you're all set up to transact with the Indirect Provider in that CSP region. If not, you'll see the Accept and Continue button to accept MPA and activate your CSP account.

Sign in to Partner Center with your CSP Indirect Reseller account credentials. Go to the CSP Overview page. If you don't see the Accept and continue button and a green banner telling you that an MPA is accepted, that means that you don't have the right role to accept the MPA. You need to contact your Global admin to accept the MPA.

Next steps

• Learn how to partner with Indirect providers in the Cloud Solution Provider program