Schedule a support appointment

  • Članak
  • 2 min. za čitanje

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Appropriate roles: All users interested in Partner Center

You can schedule an appointment with the partner support advocate assigned to your support request.

Note

Support appointments are available only for certain problem types and with certain support teams.

Appointments are only available for support requests that you create in Partner Center using your work account.

Schedule an appointment

To schedule an appointment with a partner support advocate:

  1. Sign in to the Partner Center dashboard and select the Help (?) icon.

  2. At the bottom of the Help + support page, select View my support requests.

    Screenshot showing the 'Help + support' panel with 'View my support requests' link at the bottom

  3. You can schedule an appointment in two ways:

    • Find your support request under My support requests and select Schedule appointment.

      Screenshot showing the support request details page with the appointment column highlighted. (If appointment scheduling isn't available for the problem type, or if a partner support advocate hasn't been assigned yet, Not available for this request is displayed.)

      -or-

    • Select your support request to view the details and then select Schedule an appointment.

    Screenshot showing the schedule appointment button.

  4. Select an Appointment date and Appointment time.

    Available appointment times are determined by the support advocate's availability.

    Screenshot showing date and time selection for a support appointment.

  5. Select Schedule to book the appointment.

    The appointment date, time, and other information are displayed on the Details page.

    Screenshot showing existing ticket with scheduled appointment information.

  6. You'll receive email about your appointment from Partner Center Appointments. (You may also receive a reminder email)

    • To add the appointment to your calendar, open the .ics file attachment and save.
    • To reschedule or cancel the appointment, go to View my support requests at Partner Center. (You can't decline, cancel, or reschedule an appointment in email.)
    • If you don't receive the appointment email, verify that your email address is correct on the support request Details page.

  7. A partner support advocate will call you at the time and phone number that you provided.

    The support advocate’s phone number may be displayed as an unknown or foreign number.

Important

  • Your support call will be in your selected language, even though meeting confirmation and reminder emails may be in English.

  • If your support request is transferred to another support team, your appointment might be cancelled. If that happens, you will receive a cancellation email explaining why. If the new support team can't schedule appointments, a support call may not be available.

Next steps