View billed sessions for Power Virtual Agents web app

Select the version of Power Virtual Agents you're using here:

• Power Virtual Agents web app
• Power Virtual Agents app in Microsoft Teams

When you purchase a Power Virtual Agents license, you gain capacity for the specified number of billed sessions. Power Virtual Agents pools this capacity across the entire tenant.

See the Power Virtual Agents web app version of this topic for more information about reviewing billed session analytics.

Note

Sessions that use the embedded test chat or that only leverage capabilities included with the Power Virtual Agents for Microsoft Teams plan don't count toward the billed sessions. The Billed Session report doesn't distinguish between the sessions included in the Power Virtual Agents for Microsoft Teams plan and those that are not. You might see an inflated number of billed sessions in the report.

Known issues

• We've recently introduced the capability for selected Microsoft 365 subscriptions to deploy bots to Microsoft Teams. The Power Virtual Agents analytics dashboards have not been updated to reflect this change.