Use variables in Teams

Select the version of Power Virtual Agents you're using here:

• Power Virtual Agents web app
• Power Virtual Agents app in Microsoft Teams

Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later in the conversation.

For example, you can save a customer's name in a variable called UserName. The bot can then address the customer by name as the conversation continues.

You can add and use variables in a bot's authoring canvas in Microsoft Teams, but you should review and refer to the web app version of this topic for more information: Use variables