How to upgrade an Operations Manager agent

Important

This version of Operations Manager has reached the end of support, we recommend you to upgrade to Operations Manager 2022.

Use the following procedures to upgrade an agent running on Windows or Linux to System Center Operations Manager 2019. You should first verify that the agents meet minimum supported configurations. For more information, see System Requirements for System Center Operations Manager.

Use the following procedures to upgrade an agent running on Windows or Linux to System Center Operations Manager 2022. You should first verify that the agents meet minimum supported configurations. For more information, see System Requirements for System Center Operations Manager.

Note

• To upgrade an Operations Manager agent through console, ensure that the Run As Account used for upgrade is granted with the Log on as a Service right on all Management Servers and Gateways. For more information, see enable service log on.
• If before the upgrade an agent was installed using the push install method, after upgrade the agent-managed computer is put into a pending update state and can be upgraded through the Operations console. Otherwise the agent needs to be upgraded manually.

When you upgrade an agent, the Operations Manager installer service runs and is not removed until after the completion of the upgrade. If the agent upgrade fails, you might have to re-install the agent because the installer service was not properly removed. If you attempt to upgrade the agent again and it fails, you should re-install the agent after you have completed upgrading all features of Operations Manager.

Note

If you have Audit Collection Services (ACS) enabled for an agent prior to this upgrade, it is disabled as part of the agent upgrade process. ACS must be re-enabled after upgrade completes.

If you are upgrading agents that are deployed to a computer that has other System Center 2012 R2 or 2016 Operations Manager features installed, you must do the following:

• If the agent is installed on a computer that has System Center 2012 R2 or 2016 Operations Manager Operations console or Web console installed, you must first uninstall the consoles before you upgrade the agents. You can do this by uninstalling System Center 2012 R2 or 2016 Operations Manager in Programs and Features. You can reinstall these consoles after upgrade is completed.

If you are upgrading agents that are deployed to a computer that has other System Center 2019 Operations Manager features installed, you must do the following:

• If the agent is installed on a computer that has System Center 2019 Operations Manager Operations console or Web console installed, you must first uninstall the consoles before you upgrade the agents. You can do this by uninstalling System Center 2019 Operations Manager in Programs and Features. You can reinstall these consoles after upgrade is completed.

Note

If UAC is enabled, you must run the agent upgrade from an elevated command prompt.

Note

Information about upgraded agents might not appear in the Operations console for up to 60 minutes after performing the upgrade.

Upgrade push-installed agents

Push-installed agents are agents that were installed by using the Computer and Device Management Wizard. Use the following procedures to upgrade these agents.

To upgrade push-installed Windows agents by using the Operations console

1. Log on to the computer hosting the Operations Manager Operations console. Use an account that is a member of the Operations Manager Administrators role for the Operations Manager management group.

2. In the Operations console, click Administration.

   Note

   When you run the Operations console on a computer that is not a management server, the Connect To Server dialog box appears. In the Server name box, type the name of the management server to which you want to connect.

3. In the Administration workspace, in the navigation pane under Device Management, click Pending Management.

4. In the Pending Management pane, under Type: Agent Requires Update, right-click each agent-managed computer listed, and then click Approve.

   Warning

   You should not approve more than 200 agents at one time.

5. In the Update Agents dialog box, enter the administrator account credentials or use a selected Management Server Action Account, and then click Update. The upgrade status is displayed in the Agent Management Task Status dialog box.

6. When the upgrade is completed, click Close.

Upgrade manually installed agents

Manually-installed agents are agents that were installed manually, either from the Command Prompt, or by using the MOMAgent.msi Setup Wizard. Use the following procedure to upgrade these agents.

To upgrade a manually installed Windows agent by using the Setup Wizard

1. Log on to the computer that hosts the agent with an Operations Manager Administrators role account for your Operations Manager management group.

2. Run Setup.exe from the Operations Manager installation media.

3. On the first page of the Setup Wizard, click Local agent. When the Welcome to the Microsoft Monitoring Agent Upgrade Wizard page opens, click Next.

4. In the Microsoft Monitoring Agent Setup dialog box, click Upgrade. The status page displays the progress of the upgrade.

5. When the Completing the Microsoft Monitoring Agent Setup Wizard page appears, click Finish.

To upgrade a manually installed Windows agent from the Command Prompt

1. Log on to the computer that hosts the agent with an Operations Manager Administrators role account for your Operations Manager management group.

2. Open a Command Prompt window by using the Run as Administrator option.

3. Run the following command, where D:\ is the location for the upgrade log file.

   msiexec /i MOMAgent.msi /qn /l*v D:\logs\AgentUpgrade.log
    AcceptEndUserLicenseAgreement=1
   
   

Verify Windows agent upgrade

To verify the Windows agent upgrade

1. In the Operations console, in the navigation pane, click the Administration button.

2. Under Device Management, click Agent Managed.

3. In the Agent Managed pane, verify that the value listed in the Version column is 10.19.10050.0.

3. In the Agent Managed pane, verify that the value listed in the Version column is 10.22.10118.0.

Note

It can take up to one hour for the console to show the updated version of the agent.

Upgrade UNIX and Linux agents

To upgrade UNIX and Linux agents

• In the Operations console, in the Administration pane, run the UNIX/Linux Upgrade Wizard.

  Any existing Run As profiles and Run As accounts continue to have valid configurations. For information about changes to Run As profiles and accounts for UNIX and Linux monitoring in Operations Manager, see Accessing UNIX and Linux Computers in Operations Manager.

To manually upgrade UNIX and Linux agents

1. Log on to Linux/Unix machines and copy the agent (scx-<version>.universalr.<version>.<arch>.sh) to the Linux server. This should be done via SCP or FTP in binary mode..

2. Install the package with the following command.

   sh ./scx-<version>.universalr.<version>.<arch>.sh –-upgrade --enable-opsmgr

3. Verify the package is installed with the following command.

   rpm -q scx

4. Verify that the Microsoft SCX CIM Server is running with the following command.

   scxadmin -status

To verify the UNIX or Linux agent upgrade from the console

1. In the Operations console, in the navigation pane, click Administration.

2. Under Device Management, click UNIX/Linux Computers.

3. Verify that the value listed in the Agent Version column is 1.6.34.1-911.

   Note

   It can take up to one hour for the console to show the updated version of the agent.

Use the following procedures to upgrade an agent running on Windows or Linux to System Center Operations Manager 1801. You should first verify that the agents meet minimum supported configurations. For more information, see System Requirements for System Center Operations Manager.

Note

If before the upgrade an agent was installed using the push install method, after upgrade the agent-managed computer is put into a pending update state and can be upgraded through the Operations console. Otherwise the agent needs to be upgraded manually.

When you upgrade an agent, the Operations Manager installer service runs and is not removed until after the completion of the upgrade. If the agent upgrade fails, you might have to re-install the agent because the installer service was not properly removed. If you attempt to upgrade the agent again and it fails, you should re-install the agent after you have completed upgrading all features of Operations Manager.

Note

If you have Audit Collection Services (ACS) enabled for an agent prior to this upgrade, it is disabled as part of the agent upgrade process. ACS must be re-enabled after upgrade completes.

If you are upgrading agents that are deployed to a computer that has other System Center 2012 R2 or 2016 Operations Manager features installed, you must do the following:

• If the agent is installed on a computer that has System Center 2012 R2 or 2016 Operations Manager Operations console or Web console installed, you must first uninstall the consoles before you upgrade the agents. You can do this by uninstalling System Center 2012 R2 or 2016 Operations Manager in Programs and Features. You can reinstall these consoles after upgrade is completed.

Note

If UAC is enabled, you must run the agent upgrade from an elevated command prompt.

Note

Information about upgraded agents might not appear in the Operations console for up to 60 minutes after performing the upgrade.

Upgrading push-installed agents

Push-installed agents are agents that were installed by using the Computer and Device Management Wizard. Use the following procedures to upgrade these agents.

To upgrade push-installed Windows agents by using the Operations console

1. Log on to the computer hosting the Operations Manager Operations console. Use an account that is a member of the Operations Manager Administrators role for the Operations Manager management group.

2. In the Operations console, click Administration.

   Note

   When you run the Operations console on a computer that is not a management server, the Connect To Server dialog box appears. In the Server name box, type the name of the management server to which you want to connect.

3. In the Administration workspace, in the navigation pane under Device Management, click Pending Management.

4. In the Pending Management pane, under Type: Agent Requires Update, right-click each agent-managed computer listed, and then click Approve.

   Warning

   You should not approve more than 200 agents at one time.

5. In the Update Agents dialog box, enter the administrator account credentials or use a selected Management Server Action Account, and then click Update. The upgrade status is displayed in the Agent Management Task Status dialog box.

6. When the upgrade is completed, click Close.

Upgrading manually installed agents

Manually-installed agents are agents that were installed manually, either from the Command Prompt, or by using the MOMAgent.msi Setup Wizard. Use the following procedure to upgrade these agents.

To upgrade a manually installed Windows agent by using the Setup Wizard

1. Log on to the computer that hosts the agent with an Operations Manager Administrators role account for your Operations Manager management group.

2. Run Setup.exe from the Operations Manager installation media.

3. On the first page of the Setup Wizard, click Local agent. When the Welcome to the Microsoft Monitoring Agent Upgrade Wizard page opens, click Next.

4. In the Microsoft Monitoring Agent Setup dialog box, click Upgrade. The status page displays the progress of the upgrade.

5. When the Completing the Microsoft Monitoring Agent Setup Wizard page appears, click Finish.

To upgrade a manually installed Windows agent from the Command Prompt

1. Log on to the computer that hosts the agent with an Operations Manager Administrators role account for your Operations Manager management group.

2. Open a Command Prompt window by using the Run as Administrator option.

3. Run the following command, where D:\ is the location for the upgrade log file.

   msiexec /i MOMAgent.msi /qn /l*v D:\logs\AgentUpgrade.log
    AcceptEndUserLicenseAgreement=1
   
   

Verifying Windows agent upgrade

To verify the Windows agent upgrade

1. In the Operations console, in the navigation pane, click the Administration button.

2. Under Device Management, click Agent Managed.

3. In the Agent Managed pane, verify that the value listed in the Version column is 8.0.10918.0.

   Note

   It can take up to one hour for the console to show the updated version of the agent.

Upgrading UNIX and Linux agents

To upgrade UNIX and Linux agents

• In the Operations console, in the Administration pane, run the UNIX/Linux Upgrade Wizard.

  Any existing Run As profiles and Run As accounts continue to have valid configurations. For information about changes to Run As profiles and accounts for UNIX and Linux monitoring in Operations Manager, see Accessing UNIX and Linux Computers in Operations Manager.

To manually upgrade UNIX and Linux agents

1. Log on to Linux/Unix machines and copy the agent (omsagent-<version>.universalr.<version>.<arch>.sh) to the Linux server. This should be done via SCP or FTP in binary mode..

2. Install the package with the following command.

   sh ./omsagent-<version>.universalr.<version>.<arch>.sh –-upgrade

3. Verify the package is installed with the following command.

   rpm -q omsagent

4. Verify that the Microsoft SCX CIM Server is running with the following command.

   scxadmin -status

To verify the UNIX or Linux agent upgrade from the console

1. In the Operations console, in the navigation pane, click Administration.

2. Under Device Management, click UNIX/Linux Computers.

3. Verify that the value listed in the Agent Version column is 1.4.1-45.

   Note

   It can take up to one hour for the console to show the updated version of the agent.

Next steps

• To understand the post-upgrade tasks you should perform to complete the upgrade to your management group, see Post-Upgrade Tasks When Upgrading to System Center Operations Manager.

• See Distributed Deployment of Operations Manager to understand the sequence and steps for installing the Operations Manager server roles across multiple servers in your management group.

• Review information in the Managing Discovery and Agents section to understand the options and steps for installing agents and discovering objects to be monitored by Operations Manager.